![KCM APPLIANCES PVT.LTD - Impex](https://media.trabajo.org/img/noimg.jpg)
Costumer Care Executive
4 weeks ago
Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
**Requirements and skills**
- Proven customer support experience or experience as a Client Service Representative
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Min 1 year experience/freshers can also apply
- System knowledge
- Bachelors degree preferable
- Able to handle /fluency in multi languages - Malayalam, Hindi ,English ,Tamil
**Job Types**: Full-time, Permanent
**Salary**: ₹10,000.00 - ₹15,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Provident Fund
Schedule:
- Day shift
- Morning shift
Supplemental pay types:
- Quarterly bonus
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (required)
- costumer care executive: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
- Tamil (preferred)
Ability to Commute:
- Manjeri, Kerala (required)
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