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Process Executive

2 months ago

Kochi, India marQ BPO SOLUTIONS LLP Full time

Title: Processing Executive

Introduction:
Join our team as a Process Executive and contribute to streamlining our operations.

**Responsibilities**:
Generating and following up with new business leads.

Addressing any questions or queries promptly and politely.

Provide accurate information about products, services, and policies.

Maintain a high level of customer satisfaction through excellent service.

Handling all the business processes efficiently.

Keeping track of the sales lead from Google sheet or what’s app.

Calling the sales lead for validation / verification.

Maintaining quality verification / validation by adhering to all the CPR points.

Handling customer query and responding it positively.

Reporting the dispute cases to the sales team as well as the management.

Keeping update on any changes in the product, process & CPR.

Ensuring the TAT of 8 mins to be followed for the first call.

Updating the dispute case on the Google sheet & What’s app.

Attending training and review meetings.

Should handle multiple products. (elife, PP, HW)

Any regular malpractice (like duplicate numbers for multiple case etc.) by the sales team to be reported to the team manager.

Ensuring replacement manpower availability when taking break or leave.

**Requirements**:
Excellent communication skills, in Hindi and English

Ready to work in rotational shift

**Job Types**: Full-time, Permanent, Fresher

**Salary**: From ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Rotational shift

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 8086880776

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