Process Associate

2 weeks ago


Bengaluru Karnataka, India Genpact Full time

**_Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._**

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**_Responsibilities_**

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**_Respond to customer queries and customers concern over phone._**

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**_Making outbound calls to Customers as required. _**

**_Provide support for Recovery of the account for end user._**

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**_Maintain a deep understanding of client process and policies_**

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**_Provide excellent customer service to our customers_**

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**_You should be responsible to exhibit capacity for critical thinking and analysis._**

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**_Responsible to showcase work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment_**

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**_Qualifications we seek in you_**:**_ _**

**_ Minimum qualifications_**

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**_Graduates with experience (must) in Customer Service and_**_ _**_experience in credit cards / banking / customer service._**

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**_Excellent communication skills in English and Hindi._**

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**_Ability to provide great customer experience / solve customer issues/ Ability to upsell_**

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**_A capacity to work on a computer efficiently for extended periods of time_**

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**_Meeting the process CTQ’s on a daily/weekly/monthly basis_**

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**_Preferred qualifications_**:**_ _**

**_Previous experience in a Banking or financial services role _**

**_Effective probing skills and analyzing / understanding skills_**

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**_Analytical skills with customer centric approach _**

**_Excellent proficiency with written English and with neutral English accent_**

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**_You should be able to work on a flexible 24/7, 5 Days working schedule (including weekend shift)_**

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**_24X7 Inbound Customer Care Support for Premium customers_**

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Job_**_Process Associate_

**_ Primary Location_**_India-Bangalore_

**_ Schedule_**_Full-time_

**_ Education Level_**_Bachelor's / Graduation / Equivalent_

**_ Job Posting_**_May 14, 2024, 2:14:16 AM_

**_ Unposting Date_**_Ongoing_
- Master Skills List_Operations_
- Job Category_Full Time_


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