International Bpo

2 weeks ago

Nashik Maharashtra, India Paradigm Consultancies Full time

**WE ARE HIRING**

**Job designation:

- International BPO**

**Job location:

- Nashik, Maharashtra**

**Salary:

- 20,000-30,000 Per Month**

**Experience:

- **

**Total experience:

- **
- 5 years of relevant experience

**Minimum experience:

- **
- Minimum 2-3 years of relevant experience

**Education:

- **
- Bachelor’s degree in a relevant field

**Skillset:

- **
- **Good communication skills**:

- **Proficiency with MS Office**

**ONLY FEMALES REQUIRED**

**IMMEDIATE JOINERS REQUIRED**

**FULL TIME**

**Introduction**:
Join our dynamic team in the International BPO Call Centre We are seeking enthusiastic individuals who are passionate about customer service and communication. As a member of our team, you will engage with international clients, providing exceptional service and support across various channels.

**Responsibilities**:

- Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues promptly.
- Provide accurate information to customers regarding products, services, and policies.
- Assist customers with order processing, billing inquiries, and account management.
- Utilize CRM systems and other tools to document customer interactions and maintain records.
- Identify opportunities to upsell or cross-sell products and services to customers.
- Collaborate with team members and other departments to ensure seamless customer experiences.
- Meet or exceed performance targets, including call quality, customer satisfaction, and sales goals.
- Stay updated on product knowledge, company policies, and industry trends to provide informed support to customers.
- Adhere to company policies and procedures, including compliance with data protection regulations and confidentiality guidelines.

**Requirements**:

- Excellent verbal and written communication skills in English (additional language proficiency is a plus).
- Strong customer service orientation with the ability to empathize and resolve customer concerns effectively.
- Demonstrated problem-solving skills and ability to think critically in a fast-paced environment.
- Adaptability to work flexible hours, including weekends and holidays, based on business needs.
- Ability to work both independently and collaboratively in a team environment.

**Languages:

- English, Hindi and Marathi**

**Salary**: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

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