LMS Admin Ii

2 weeks ago

Bengaluru, India VARITE INDIA PRIVATE LIMITED Full time

Description:
Location: Bangalore

Exp: 3+ Years
- Client Captivate Prime is looking for a Learning Management Systems (LMS) Administrator to join the Client Captivate Prime LMS Team.

To succeed, you will need a proven ability to:

- Manage multiple instances of an LMS
- Advise stakeholders on the setup and management of LMSes
- Provide basic troubleshooting of LMS activities; including content, SSO, and APIs
- Work with multiple stakeholders to manage tasks and expectations
- Work independently to perform own tasks while providing periodic updates to leadership
- Manage multiple client relationships especially working remotely from Learning Managers to CLOs and Directors
- Present complex information in a clear manner, both written and verbal

What youll do:
In this role, you will be responsible to:

- Perform LMS administrative tasks; these include (but are not limited to)
- Manage users (Add, Delete, Modify)
- Manage user enrollment
- Run ad-hoc reports, and setup recurring reports as required
- Manage Learning Objects (upload, update, retire)
- Manage Learning Objects (tag management, skill management, badges)
- Liaison with other stakeholders and participate in learning strategy rollout
- Advise authors on managing learning objects
- Assist with integration of Prime into 3rd party solutions, headless LMS integrations and more
- Liaison with Client internal stakeholders to discuss potential enhancement requests
- Demonstrate expertise and provide advisory service on the setup and management of LMSes
- Respond to technical, procedural or functional questions on the workings of the LMS from stakeholders
- Investigate any issues with the LMS, document the issue working with stakeholders, and the liaison with the support teams to get to a resolution.
- Document and educate stakeholders on the
- Establish, document, and enforce policies and procedures

What youll need to succeed:
To succeed in this role, you will require:

- A bachelors degree from a technical course
- 3-5 years of proficiency with an enterprise LMS like Saba Cloud, Cornerstone, Moodle or similar systems
- Excellent spoken and written English skills
- High emotional intelligence and a customer service mindset
- Prior experience working with distributed, international teams
- Ability to lead small projects under guidance of a manager, but work independently

Desirable:

- Experience with additional cloud based LMS systems, Adobe learning content creation tools (e.g., Adobe Captivate), and Adobe Connect (or other web meetings technologies)

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