International Voice Process
5 months ago
**Job description**
**International Voice process-Customer Support(BPO) (Female Only)**
**Key Responsibilities:
- **
- Maintain a deep understanding of the company's products and services to offer accurate information and solutions to customers.
- Engage in foreign conversation with clients and stakeholders, demonstrating cultural sensitivity and language proficiency.
- Collaborate with cross-functional teams to improve customer service processes and enhance customer satisfaction.
- Document customer interactions, feedback, and resolutions accurately in the CRM system.
- Assist in the creation of support materials such as FAQs, guides, and tutorials in French and English.
**Qualifications**:
Proficiency in both French and English with excellent verbal and written communication skills.
- A minimum of 2 years of experience in a customer support role, preferably in a bilingual capacity.
- Proven experience in handling foreign conversations and interactions with a diverse client base.
- Strong problem-solving skills and the ability to think critically to provide effective solutions.
- Familiarity with CRM systems and practices, as well as proficiency in MS Office and related software.
- Ability to work independently and as part of a team in a fast-paced and changing environment.
- High school diploma or equivalent; a college degree is preferred.
- Opportunities for professional growth and advancement.
- A supportive and inclusive work environment.
- Flexible work arrangements to accommodate work-life balance.
Qualification:
- Any Graduate
**Salary**:
- Rs 20000 to Rs 25000 per month plus incentive
Experience:
- **at least 2 to 3 years of international Voice Process or Customer support (BPO) experience**
**Work from Home Job.**
Shift: 11.30 pm to 8.30 am (Canadian Shift)
Contact number:
- 7605083834
**Job Types**: Full-time, Permanent
**Salary**: ₹20,000.00 - ₹25,000.00 per month
**Job Types**: Full-time, Permanent
Pay: ₹20,000.00 - ₹25,000.00 per month
**Benefits**:
- Internet reimbursement
- Leave encashment
- Work from home
Schedule:
- Night shift
Supplemental pay types:
- Performance bonus
**Experience**:
- International voice process: 2 years (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Jadavpur, Kolkata, West Bengal (required)
Ability to Relocate:
- Jadavpur, Kolkata, West Bengal: Relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 7605083834
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