Customer Support Executive Voice

6 months ago

Chennai, India Vendasta Full time

**Marketing Coordinator**

**Chennai,India**

Are be someone who enjoys talking with people and understands the importance of online marketing If so, we have an exciting opportunity for you to join our Client Communication Team as Marketing Coordinator

**About the Job**

**This role will have rotational week offs and night shift 7.30 PM to 4.30 AM IST to support Canadian business hours and will be an in-office role. Cab service will be provided.**

**Your Impact**
- Provide fast and effective communications with Partners, Clients and Vendors
- Keeping track of completed and pending work within our task management platform
- Provide world class customer service for our partners and their clients
- Maintain product knowledge and awareness
- Conduct onboarding calls with local businesses to gather information and execute the services ordered
- Work with local businesses to assess and implement a digital marketing strategy
- Coordinate and pass along feedback from Partners on product development suggestions, escalating issues as necessary
- Create and speak to reports outlining fulfilled services and proof of performance
- Create and publish social media content for many businesses in a variety of verticals
- Coordinate feedback from partners on product suggestions

**What You Bring to the Table**
- 1+ years experience in customer service - Voice and Chat
- Digital marketing experience for local business
- Proficient knowledge of social media (Twitter, Facebook, etc.)
- Excellent written and verbal communication skills
- Exceptional organizational skills and attention to detail
- Ability to work independently as well as collaborate within a team
- Independent decision maker; Can take calculated risks and deal with ambiguity
- Takes initiative to improve processes and try new things
- Ability to work independently with mínimal supervision within a strong team environment
- A technical aptitude and an ability to learn new processes quickly

**Would Be A Plus**
- Experience in web design, usability and content optimization is an asset
- Proficiency with WordPress and experience with Adobe creative suite (Photoshop, InDesign) is an asset
- Knowledge of the Digital Advertising industry - must be able to speak to campaigns performance and navigate through the platforms
- Experience running Digital Advertising campaigns on platform an asset (Facebook, Google, YouTube, Display network, LinkedIn etc)
- Knowledge of Google Analytics and metrics analysis an asset

**About Vendasta**

So what do we actually do? Vendasta is a SaaS company composed of a company of global brands including; MatchCraft, Yesware and Broadly, that builds and sells software and services to help small businesses operate more efficiently as a team, meet more client needs, and provide incredible client experiences. We have offices in Saskatoon, Saskatchewan, Boston ad Boca Raton Florida and Chennai, India.

**Perks**

At Vendasta, your well-being matters. We offer covered health benefits, a flexible vacation policy, and ample sick time. Our Employee Options Program lets you share in our success. Enjoy our cafeteria, snacks, and catered Friday lunches (office roles). We support your growth with education reimbursement, workshops, and mentorship, all in a culture of Drive, Innovation, Respect, and Agility. Engaging events and volunteering enrich your experience. Join us and thrive in a supportive workspace

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