Junior Verifier
2 weeks ago
**Position: Junior Verifier**
Experience: 6 Months - 2 Years
Education: HSC Passed
Location: Mumbai
Salary CTC: 15k - 20k Max per month
Notice Period: 15- 30 Days
**Responsibilities**:
- Monitoring and evaluating call quality standards by studying inbound and outbound calls (recorded or side-by-side or barged), and conducting test calls to agents/service representatives on new products
- Assessing agent performance by measuring skills in use of scripts, product knowledge, sales and service ability greeting, diction, listening, etiquette, objection handling, efficiency, and courteous close of call
- Providing timely and accurate feedback to agents and conducting monthly help sessions, as required
- Evaluating existing customer interaction/ campaign approaches by rating effectiveness of agents/ service representatives, providing quality ratings, identifying training needs, and helping the Training Manager in developing training programs
- Evaluating overall process performance and identifying gaps by conducting root-cause analysis
- Conducting quality audits
- Maintaining and updating quality assurance policies and procedures
- Identifying and implementing improvement initiatives
- Strong communication & Presentation skills
- Well versed with Excel
Key pointers: Outbound calling exp, good communication ( English and Hindi), Will be responsible to verify quality of calls and interacting with customers, Quality checking
**Salary**: From ₹15,000.00 per month
Schedule:
- Day shift
**Speak with the employer**
+91 7841976011
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