Connect Associate

6 months ago

Delhi, India Pullman New Delhi Aerocity Full time

Company Description

Pullman New Delhi, Aerocity is one of the finest five-star hotels in Delhi and enjoys a prime location of Aerocity, located 07 minutes away from the India Gandhi International Airport. Pullman New Delhi Aerocity offers 06 award winning restaurants and bars, a fully equipped fitness centre, spa, salon, and an outdoor heated swimming pool.The hotel has 670 Rooms (Including Novotel New Delhi). Walking distance from the property is the Worldmark Complex, which houses premium offices, shops, and eateries. Cyber City is a 15-minute drive from the hotel. Shopping Malls like DLF Promenade, Emporio and Ambience are located within the radius of 5 km. Tourist attractions like Rashtrapati Bhavan, Jantar Mantar and India Gate is within a 10 km radius of the Pullman New Delhi Aerocity, making it the ultimate travelers haven.

**Job Description**:
Guest Loyalty
- Ensures all calls from internal and external guests are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel’s policies and procedures as a key factor.
- Build rapport as first point of contact with Guests and provide personalized service.

Operational Processes
- Answer all incoming calls.
- Records and channels guest request to appropriate departments using HotSOS.
- Performs follow‐up calls to guests concerned to ensure service facility defect has been rectified to satisfaction.
- Makes operator assisted calls.
- Records guest’s messages and forwards to concerned department.
- Ensures correct transmission and receipt of facsimile.
- Accurately records all requests for wake‐up calls and ensures they are delivered correctly.
- Accurately posts the charges for operator assisted and collect calls.
- Knows the hotel and all its facilities, the department and section heads, the responsibilities of each department, the office extension numbers and its respective operation hours.
- Takes IRD orders from internal guests and efficiently forwards the order to IRD ensuring correct and smooth delivery of order.
- Knows the functions and operating of the fax machines.
- Checks the log printers at regular intervals to ensure that the interface system is in working order.
- Checks “Interface Lost Posting” dummy folio in PMS on an hourly basis to ensure there are no postings that are not posted to a guest folio.
- Ensures that the console is always in good working order and the work area is neat and clean at all times.
- Knows how to handle the telephone, radio / music and video equipment.
- Knows how to handle an Elevator emergency call and assists guest appropriately.
- Knows all the Emergency Procedures of the hotel and how to handle them.

  • Pullman Connect Associate

    6 months ago

    Delhi, India Pullman & Novotel New Delhi Aerocity Full time

    **Job Description**: Conduct daily tasks to ensure that all calls to Pullman Connect are promptly answered and requests are followed through to the concerned department. Retrieve Guest feedback and communicate the same to Executives/Asst. Manager by performing follow up calls. Ensure all calls are handled professionally and with care adhering to Pullman &...

  • Connect Associate

    5 months ago

    Delhi, Delhi, India AccorHotel Full time

    Ensures all calls from guests and external calls are handled in a timely manner (answered within 3 rings) and professionally with Pullman & Novotel’s policies and procedures as a key factor. - Build rapport as first point of contact with Guests and provide personalized service **Operational Processes** - Answer all incoming calls. - Records and channels...

  • Connect Associate

    2 months ago

    New Delhi, India AccorHotel Full time

    Ensures all calls from guests andexternal calls are handled in a timely manner (answered within 3rings) and professionally with Pullman & Novotels policiesand procedures as a key factor.Build rapportas first point of contact with Guests and provide personalizedserviceOperationalProcessesAnswer allincoming calls. Records and channelsguest request to...

  • Finance Associate

    3 weeks ago

    delhi, India In Korero Full time

    Company DescriptionIN KORERO is a one-stop digital solution that connects verified professionals with clients for convenient sessions. The platform offers secure payments and the ability to monetize spare time, fostering personal and professional growth opportunities for users.Role DescriptionThis is a contract remote role for a Finance Associate at IN...

  • Finance Associate

    3 weeks ago

    Delhi, India In Korero Full time

    Company DescriptionIN KORERO is a one-stop digital solution that connects verified professionals with clients for convenient sessions. The platform offers secure payments and the ability to monetize spare time, fostering personal and professional growth opportunities for users.Role DescriptionThis is a contract remote role for a Finance Associate at IN...

  • Finance Associate

    3 weeks ago

    delhi, India In Korero Full time

    Company Description IN KORERO is a one-stop digital solution that connects verified professionals with clients for convenient sessions. The platform offers secure payments and the ability to monetize spare time, fostering personal and professional growth opportunities for users. Role Description This is a contract remote role for a Finance Associate at IN...

  • Operations Associate

    1 week ago

    Delhi, India In Korero Full time

    Company DescriptionIN KORERO is a digital solution that connects verified professionals with clients for convenient sessions. Professionals can monetize their spare time and drive personal and professional growth through secure payments on the platform.Role DescriptionThis is a contract remote role for an Operations Associate at IN KORERO. The Operations...

  • Associate

    4 weeks ago

    delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company Description SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients. Role Description This is a full-time on-site role for associates/ interns /...

  • Associate

    4 weeks ago

    Delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company DescriptionSHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients.Role DescriptionThis is a full-time on-site role for associates/ interns / analysts...

  • Associate

    4 weeks ago

    delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company DescriptionSHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients.Role DescriptionThis is a full-time on-site role for associates/ interns /...

  • Finance Associate

    3 weeks ago

    delhi, India In Korero Full time

    Company DescriptionIN KORERO is a one-stop digital solution that connects verified professionals with clients for convenient sessions. The platform offers secure payments and the ability to monetize spare time, fostering personal and professional growth opportunities for users.Role DescriptionThis is a contract remote role for a Finance Associate at IN...

  • Live Connections | US Mortgage

    5 days ago

    delhi, India Live Connections Full time

    About the CompanyThis is a full-time Quality Specialist / Sr Quality Assurance roles for a US Mortgage - Voice Process positions at Captive Client of Live Connections.About the RoleQuality Specialist - Salary / CTC: upto 6 LPAShould have 2 to 4 Years Experience in US Mortgage - Voice ProcessMonitor and evaluate the quality of inbound or outbound customer...

  • Associate

    4 weeks ago

    Delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company Description SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients. Role Description This is a full-time on-site role for associates/...

  • Associate

    4 weeks ago

    Delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company Description SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients. Role Description This is a full-time on-site role for associates/ interns /...

  • Associate

    4 weeks ago

    delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company DescriptionSHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients.Role DescriptionThis is a full-time on-site role for associates/ interns /...

  • Associate

    4 weeks ago

    delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company Description SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients. Role Description This is a full-time on-site role for associates/ interns /...

  • Operations Associate

    3 weeks ago

    delhi, India Kaps Enterprises Inc Full time

    Company Description Kaps Enterprises Inc is a consulting service provider to it‘s clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals. Role Description This is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for performing...

  • Connected Platform Manager

    1 month ago

    New Delhi, India Hero Motocorp Full time

    Connected Platform Manager Apply now » Date: 6 Nov 2024 Location: Delhi, DL, IN, 110016 #job-location.job-location-inline { display: inline; } Company: Hero Motocorp Function Digital & Information Technologies Pay Band M3 to M5 Role Conduct in depth study and analysis of new technologies in Telematics/ IOT...

  • Operations associate

    3 weeks ago

    Delhi, India Kaps Enterprises Inc Full time

    Company Description Kaps Enterprises Inc is a consulting service provider to it's clients globally. We are dedicated to providing excellent solutions to our clients and helping them achieve their financial goals. Role Description This is a full-time remote role for an Operations Associate. The Operations Associate will be responsible for...

  • Associate

    4 weeks ago

    New Delhi, India SHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED Full time

    Company DescriptionSHREE SHARDA REALCON & BUILDERS PRIVATE LIMITED is a construction company based in Delhi, India. The company focuses on real estate development and construction projects in the bustling city of Delhi, offering innovative and quality solutions to its clients.Role DescriptionThis is a full-time on-site role forassociates/ interns / analysts...