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Call Center Representative
3 weeks ago
Memorize scripts for products and services, and refer to them during calls
- Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
- Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
- Create and maintain record of daily problems and remedial actions taken, using call-center database
- Leverage data and insights gathered by the call center to recommend and influence process improvements
**Job Types**: Full-time, Fresher
**Salary**: ₹10,000.00 - ₹20,000.00 per month
**Benefits**:
- Paid sick time
- Provident Fund
- Work from home
Schedule:
- Day shift
- Flexible shift
- Night shift
- Rotational shift
Supplemental pay types:
- Joining bonus
- Performance bonus
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Where are you from
- How old are you
**Education**:
- Higher Secondary(12th Pass) (preferred)
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