Customer Service and Sales Officer

3 weeks ago

New Delhi, India British Council Full time

Customer Service and Sales officer

**Date**:03-Apr-2023

**Location**: New Delhi, South Asia, IN

**Company**:British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021-22 we reached 650 million people.

**Role Purpose**:
The post holder collects and records information regarding enquiries as per the prescribed procedures and guidelines. The role is responsible for driving income and does so by converting enquiries into registrations, upselling and cross selling.

**Main accountabilities**:
**Customer Service and Sales Experience**
- The quality of customer interaction is proactive, customer friendly and compliant to British Council brand guidelines and Customer Service standards.
- Provide accurate information, promotional & registration material on all services offered by the British Council. Guide customers on the registration process and make all reasonable efforts to provide resolution at first contact and meet or exceed income / conversion targets
- Build rapport with the prospect in order to find out the objectives, needs and requirements of the customer, and take their interest forward.
- Promote self-access solutions to customers and facilitate their journey across channels
- Contribute to customer service indicators like customer feedback and net promoter score customer effort assessment scores for the centre.
- All opportunities are recorded on CRM, databases and records, and information files are kept up-to-date in line with requirements outlined by Customer Services Manager.
- All feedback and customer comments are passed on to the Duty Manager, within one working day and recorded in writing.
- Using the appropriate systems, to register and obtain payments from all customers, while adhering to the procedures in place. Effectively resolve and record customer enquiry, reason for contact and contact details on CRM or appropriate system.
- Handle first level complaints promptly and escalate serious and sensitive complaints in a timely manner

**Business delivery**
- Acquire and maintain an excellent level of product knowledge at all times.
- As duty officer ensure that designated tasks for the relevant shifts are completed accurately.
- Specific projects and responsibilities given to each member of staff (eg: product leadership or information management) are carried out in line with objectives.
- Flexibility to rotate between work stations, ie Call centre, villa reception, meet and greet, and integrated customer service desk.
- Flexibility to work extra hours during registration period in order to achieve the service level agreements on access and quality.
- Make sure that information brochures/ leaflets are replenished and are always available and standard responses and online resources are updated.Supports all aspects of the operation on the ground and offsite as per business and operational requirements.
- Make reasonable adjustments to support team in business continuity situations.
- Recording income accurately and managing end of day reconciliation
- Responding to more complex enquiries such as refunds and transfer postponements class credits etc in line with process agreed with the business team

**Sales and Product Promotion**
- Cross sell and upsell British Council services to deepen the customer engagement with the British Council using a ‘’soft sell’’ approach.
- Handling consultations and turning enquiries into sales thereby achieve defined conversion and income targets.
- Make outbound calls to support customers dropping out at different stages of the customer journey.
- Support re-registration drives and focus on maximising income by selling longer packages
- Be accountable for agreed individual income and conversion targets on a monthly basis
- Make outbound calls to support customers dropping out at different stages of the customer journey and track conversions.
- Closely monitor and track conversion rates and achieve daily and monthly targets defined at centre level. Strive to improve conversion rate by keeping abreast of all changes to offering, observing classes, sharing insight with business teams regarding reasons for drop off and handling objections effectively
- Proactively follow up customers who do not register after enquiry / consultation and gather information which can be used for future marketing purposes and/or service improvements

**Risk & Compliance**
- Maintain and record data in a risk averse manner, capture customer consent

  • Customer Service and Sales Officer

    4 weeks ago

    New Delhi, India British Council Full time

    Customer Service and Sales officer **Date**:25-Jan-2023 **Location**: New Delhi, South Asia, IN **Company**:British Council The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways - directly with individuals to transform...

  • Customer Service Executive

    1 month ago

    new delhi, India Jobsdeed Information Technology and Services Full time

    Category: BPO / OTHER - JOBS Job Description: Hiring for Customer Service Executive /Back office process Work from opportunity with International Backend process (later moving to office)Language Skiils- B2 English Skills. Excellent written communication 24*7 Process 5 days working Rotational shifts and rotational office Along with this we are also hiring...

  • Sales Officer – Home Loan

    1 month ago

    New Delhi, India HDFC Sales Private Limited Full time

    Roles & Responsibilities: To monitor closely the HL data and cross sell insurance (HDFC Life and Non – Life), fixed deposits and other products as introduced by the company to home loan customers of HDFC Sales To source open market business too and achieve the targets assigned To be completely aware of the products being offered by the company...

  • Customer Service Executive

    1 month ago

    New Delhi, India Jobsdeed Information Technology and Services Full time

    Category: BPO / OTHER - JOBSJob Description:Hiring for Customer Service Executive /Back office processWork from opportunity with International Backend process (later moving to office)Language Skiils- B2 English Skills.Excellent written communication24*7 Process5 days workingRotational shifts and rotational office Along with this we are also hiring for:1....

  • Financial Service Associate

    1 month ago

    New Delhi, India HDFC Sales Private Limited Full time

    Roles & Responsibilities: Business Targets: Achievement of business targets for all financial products as defined and agreed upon. Relationship Building: Manage relationship with HL executives mapped to him / her. Maintain good relations with HDFC Limited Maintain good relationship with Channel partners & DSA Build relationship with the...

  • Sales Officer – Home Loan

    4 weeks ago

    new delhi, India HDFC Sales Private Limited Full time

    Roles & Responsibilities: To monitor closely the HL data and cross sell insurance (HDFC Life and Non – Life), fixed deposits and other products as introduced by the company to home loan customers of HDFC Sales To source open market business too and achieve the targets assigned To be completely aware of the products being offered by the...

  • Financial Service Associate

    2 days ago

    new delhi, India HDFC Sales Private Limited Full time

    Roles & Responsibilities: Business Targets: Achievement of business targets for all financial products as defined and agreed upon. Relationship Building: Manage relationship with HL executives mapped to him / her. Maintain good relations with HDFC Limited Maintain good relationship with Channel partners & DSA Build relationship with the...

  • Customer Service Officer

    4 weeks ago

    New Delhi, India AdLogiQ Digital Private Limited Full time

    **Roles & Responsibilities**: - Client Servicing: Interacting with clients from Transport / logistics segment and servicing them for their day to day requirements. - Operations: Managing operations related activities, stock management and coordinating with team internally. - Business Acumen and Customer Retention. - Develop strong strategic relationship...

  • Customer Service Officer

    1 week ago

    New Delhi, India SSS Placement Consultants & Event Management Full time

    Job profile: - Customer Services Officer Good Communication Skills Good Experience in Mailing and Calls Experience: - 2 to 3 years Salary: - 18 to 25k Location: - Mayapuri Chowk **Salary**: ₹18,000.00 - ₹25,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus - Yearly...

  • Customer Service Officer

    4 weeks ago

    New Delhi, India Primark Group Full time

    **We are hiring for Customer Coordinator** **Position: Office Coordinator** **Qualification: Graduate** **Location: Lajpat Nagar** **Experience: 0- 2yrs** **Skills**: **Gender: Male** **Language : Bengali, Hindi, English** **Computer Knowledge: MS Excel, Word.** **Age: with in 35yrs** **Industry : Tour & Travels** **Salary**: ₹15,000.00 -...

  • Customer Service Executive

    4 weeks ago

    New Delhi, India Ls Hireman consulting Pvt Ltd Full time

    Roles & Responsibilities: - Handling inquiries / complaints from customers, targeting the satisfactory closure. - Developing relationship with premium clients, thus enhancing the business. - Providing help and advice to customers using the organization’s product or services. - Revert to the clients thus confirming the service. - Collaborate with the...

  • Sales/customer Service

    1 month ago

    Delhi, India JINZZY Full time

    India’s #1 Premium Live Character Experiential Brand. Thrill, Entertainment, along with Encouragement & Motivation coming from their role model. Adding a pinch of joy for a healthy body and mind. **We are looking for a passionate sales executive with long term plan to join our sales team**. The sales executive's responsibilities include generating leads,...

  • Day Shift Customer Service

    1 month ago

    new delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Job Description 1. Provide excellent pre and post-sales support experience by following service quality standards set by the management. 2. Have thorough technical knowledge of the product to support the sales team and customers for any clarifications. 3. Treat all incoming support calls with utmost importance and ensure satisfactory closure. 4. Understand...

  • Day Shift Customer Service

    1 month ago

    New Delhi, India WSNE Consulting Pvt.. Ltd. - IT Full time

    Job Description1. Provide excellent pre and post-sales support experience by following service quality standards set by the management. 2. Have thorough technical knowledge of the product to support the sales team and customers for any clarifications. 3. Treat all incoming support calls with utmost importance and ensure satisfactory closure. 4. Understand...

  • Sales / Customer Service

    2 days ago

    New Delhi, India tesa Full time

    What you will do 1. Customer Portfolio management Planning and achieving sales targets for assigned customers.Regular Customer visits and follow ups ensuring optimum active selling timeAcknowledging, Lodging and monitoring timely closure of customer complaints.Periodic Sales review and devising action for deviations.Gathering and reporting all market /...

  • Customer Service Advisor

    1 week ago

    New Delhi, India Leopride Career Solutions Pvt. Ltd. Full time

    **Customer Service Advisor **required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" **Job Functions**: - Customer Service Advisor or Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30 YEARS** **FRESHERS ARE WELCOMED** **JOB REQUIREMENT**: - Proficiency In Microsoft Office Suite. -...

  • Customer Service Advisor

    6 days ago

    New Delhi, India Leopride Career Solutions Pvt. Ltd. Full time

    **Customer Service Advisor **required in one of the leading career counselling company named as "**NEET ADVISOR PRIVATE LIMITED**" **Job Functions**: - Customer Service Advisor or Career Counselling, Public speaking **AGE CRITERIA**: - **21- 30 YEARS** **FRESHERS ARE WELCOMED** **JOB REQUIREMENT**: - Proficiency In Microsoft Office Suite. -...

  • Customer Service Officer

    7 days ago

    Delhi, Delhi, India Sacred sourcing solutions Pvt Ltd Full time

    Office Assistant / Administrator - Data Analysis - Computer & MS-office conversant must. - Customer communication ( E-mail/ phone call) - Connect with office staff - Preference Science graduate with chemistry - 1-2 year preferred but can give a chance to fresher - Female is preferred. **Job Types**: Full-time, Permanent, Fresher **Salary**: ₹11,215.66 -...

  • Area Sales Executive

    2 weeks ago

    New Delhi, India Shree Sales Corporation Full time

    **Job Location**: Delhi and NCR Meet and exceed sales targets (Closing deals) - Prospecting and generating business from New Customers and Existing Clients. - Responsible for complete sales cycle from enquiry generation to order booking. - Nurturing, building and maintaining healthy relationship with major customers. - Create rapport and manage expectations...

  • Customer Service Officer

    7 days ago

    Delhi, Delhi, India AdLogiQ Digital Private Limited Full time

    **Roles & Responsibilities**: - Client Servicing: Interacting with clients from Transport / logistics segment and servicing them for their day to day requirements. - Operations: Managing operations related activities, stock management and coordinating with team internally. - Business Acumen and Customer Retention. - Develop strong strategic relationship...