IT Executive

Maintain current knowledge on IT trends and developments as applicable to the logistic/transport industry, and translate these into practical solutions for BU.
- Prepare and maintain the escalation matrix for all the activities on site in consultation with respective head.
- Responsible for all other matter related to IT for the terminals.
- Take ownership to ensure ISO and CO Audit compliance for your site in consultation with team. Ensure successful closure in consultation with team so that same issue should not recur.
- Maintain various standard compliance reports for terminals like monthly report, ISO effectiveness matrix, CEO report, SLA monitoring report for the terminal, etc. Manage and control the implementation of new IT systems, and the ongoing refinement of existing systems.
- Review/Prepare Daily, Monthly and Quarterly call analysis report, Call Trend report, Hardware failure report.
- Manages all internal customers’ IT hardware & software requirements.
- Customs (Govt Department) co-ordination related to IT.
- Training the end user on the final product as well as providing technical support whenever required.