Customer Care

6 months ago


Vadodara, India NJ India Invest Full time

**Job Code**:

- 6940**Prefer Gender**:

- Any**Experience**:

- 24 Month(s).**Function**:

- OPERATIONS**City**:

- Baroda**Audio Profile**:

- NA**Qualification**:

- MBA/PGDM**Area of Expertise**:

- Sound understanding skill- Job Description**Primary Role**

Efficient Handling of Calls.

Serves customers by providing relevant information.

Resolving internal service problems and escalating, if needed.

Providing proactive customer outreach.

Collecting and analyzing customer feedback.

Responding to customer reviews.

Developing and documenting knowledge into helpful content.

**Secondary Role**

Assisting other officers for solving queries in case of excess queries.

Adhering to organizational process & policies.

Providing feedback on enhancement of systems and overall organization on time to time basis.



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