Tele Caller

2 weeks ago


Madhapur Hyderabad Telangana, India WikiLabs India Pvt Ltd Full time

**Job Title: Tele caller - Customer Support for a Dry cleaning services company**

**Location: Hyderabad**

**Experience: Minimum 1-2 years in customer support or tele calling**

**Position Overview**:
**Key Responsibilities**:
**1. Inbound Call Handling**:
○ Answer inbound customer calls, addressing inquiries, complaints, and

requests.

○ Provide accurate information regarding products, services, and order status.

**2. Outbound Calls**:
○ Make outbound calls for customer follow-ups, feedback collection, and

promotional activities.

○ Engage customers proactively to resolve issues and provide updates on

services.

**3. Customer Support**:
○ Provide support for customer issues, resolving them promptly or escalating

when necessary.

○ Maintain high levels of customer satisfaction through effective communication.

**4. Language Proficiency**:
○ Communicate effectively in the chosen languages (English, Hindi, Telugu) to

cater to a diverse customer base.

**Required Skills**:

- Proficiency in English, Hindi, and Telugu (any 2 of these languages).
- Excellent verbal communication and listening skills.
- Strong problem-solving abilities and customer-centric attitude.
- Ability to manage multiple tasks and remain calm under pressure.
- Prior experience in a customer service or telecalling role is a plus.

Pay: ₹15,000.00 - ₹18,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- telecalling: 1 year (preferred)

Work Location: In person


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