Tele Caller
2 weeks ago
**Job Title: Tele caller - Customer Support for a Dry cleaning services company**
**Location: Hyderabad**
**Experience: Minimum 1-2 years in customer support or tele calling**
**Position Overview**:
**Key Responsibilities**:
**1. Inbound Call Handling**:
○ Answer inbound customer calls, addressing inquiries, complaints, and
requests.
○ Provide accurate information regarding products, services, and order status.
**2. Outbound Calls**:
○ Make outbound calls for customer follow-ups, feedback collection, and
promotional activities.
○ Engage customers proactively to resolve issues and provide updates on
services.
**3. Customer Support**:
○ Provide support for customer issues, resolving them promptly or escalating
when necessary.
○ Maintain high levels of customer satisfaction through effective communication.
**4. Language Proficiency**:
○ Communicate effectively in the chosen languages (English, Hindi, Telugu) to
cater to a diverse customer base.
**Required Skills**:
- Proficiency in English, Hindi, and Telugu (any 2 of these languages).
- Excellent verbal communication and listening skills.
- Strong problem-solving abilities and customer-centric attitude.
- Ability to manage multiple tasks and remain calm under pressure.
- Prior experience in a customer service or telecalling role is a plus.
Pay: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- telecalling: 1 year (preferred)
Work Location: In person
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