Associate (Level 1)

2 weeks ago


Chennai, India Ford Motor Company Full time

Handling general queries and associated administration from Ford Motor Company, Ford Dealers within regions and other internal and external customers as required.
- Accurate and timely administration of key processes on in-house software systems
- Inputting the invoices into MDRO System and processing payments received in bank statement.
- Support Retail cash allocation for European markets based on the Customer payments.
- Reporting the daily SLA and Quality metrics to People Leader.
- Support ongoing projects and new system launches.
- Provide support to other business center teams within Wholesale and Dealer Credit operations as required.
- Flexibility to work in different shift hours to meet the business requirement.
- Positive approach in providing excellent dealer and customer service and taking accountability for resolving or escalating dealer/ customer queries as required.
- Confident in meeting deadlines with mínimal supervision, whilst maintaining high level of quality and efficiency.
- Experience in handling multiple SLAs and good conceptual understanding of the business.
- Willingness to learn new skills and put into practice, developed through on the job trainings.
- Strong understanding of MS Office Tools
- Strong analytical skills


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