Ctim Platform Operations: Sre Etl

2 months ago

Bengaluru, India JPMorgan Chase Bank, N.A. Full time

**CTIM Platform Operations: User Support**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

**Organization**

**Key responsibilities**
- Strong focus on continuous service improvement. Analyze issue pattern and identify potential areas for efficiency improvement.
- Manage stakeholder communication in the situation of technology incidents, and provide clear and concise message to keep the business informed about the progress and the root cause.
- Document the support process and FAQs, and work with team to mitigate any knowledge gap identified.
- The role involves a high degree of interaction with business users in addition to building close relationships with other teams within technology organization.
- Good team player and open mindset to diversity and inclusive culture.

**Qualifications**

**Experience (Essential)**
- Must have 3-8 years of experience in production or user support environment
Prior experience in a client facing role.
- Decent SQL knowledge and comfortable with handling large dataset.
- Comfortable dealing with Unix/Linux environment.
- Demonstrate strong analytical and problem solving skills.
- Basic scripting skills in any programming language (Python, Shell scripting, etc)
- Have general understanding of technology infrastructure in finance organization.
- Familiar with issue/problem management processes.
- Excellent interpersonal skills and be able to rapidly understand and retain knowledge of business processes and the technology systems.
- Basic knowledge of financial instruments (derivatives or securities).

**Experience (Desirable)**
- Business domain knowledge on Risk Management, Finance or Compliance would be an advantage.
- Working experience with any Data Analytics / Data Visualization (e.g. Tableau) would be an advantage.
- Knowledge and experience on big data architecture (Hadoop stack) would be a plus.
- Knowledge on Cloud Computing or any Cloud Platforms (e.g. Amazon AWS) would be a plus.
- Experience with DevOps CI/CD toolset (e.g. Git, Jenkins) would be a plus.

**Additional information**
- A flexible approach to working hours is required in order to support the business. There is a shift system in place to provide support normally between 8:00pm ET and 10:00am ET.

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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