Process Trainer-bpo
2 weeks ago
Company Description
Valuestream Business Solutions (VBS) is a revolution in the arena of Business/ Knowledge Process Outsourcing. This is a team of seasoned professionals who understand the need of time and combines the most talented workforce along with technology to provide ultimate customer experience.
**Job Description**:
INTERVIEW DATE: - 15 Nov 2023 TO 20 Nov 2023
INTERVIEW TIME: - 10am to 1pm
Contact Person: - Sridevi (9945764799)
Role & Responsibilities:
- Should have experience in maintain training documents, providing TNI, TNA, monitoring chats/calls/feedback,
- Should Track and monitor performance towards key metrics (CSAT, Escalations and NPS) Train the Trainer and Quality staff through TTT
- Ensure successful execution of training needs.
- Should send reports/MIS to the Operations team on the progress/pending status of activities.
- Should participate in Internal & External Calibrations
- Should conduct refresher trainings based on TNI
Eligibility Criteria:
- Must have experience minimum 2yrs of an experience as a trainer with BPO / ITES Industry
- Qualification: - Graduation/ Post Graduation
- Work location: - Marathahalli
- Age limit: - Below 33yrs
- Salary:
- Upto 40K
**Interview Venue:
- **
Value stream Business Solutions Pvt ltd, No.92, Z Square, Level 2, Jyoti Nivas College Rd, 5th Block, Koramangala, Bengaluru, Karnataka 560095
Landmark:
- Opp to Fruitbae/ Z-Square 3rd floor
**Qualifications**:
Any Graduation/ Any Post graduation
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