Customer Care Executive

4 weeks ago

Salem, India HUMMINGBIRD DIGITAL PVT LTD Full time

The job description of an Executive Corporate Travel focused on the hotel desk typically involves managing and overseeing the hotel reservation and accommodation needs of a company's employees who are traveling for business purposes.
- Hotel Reservations: Coordinate and manage hotel reservations for business travelers, ensuring that appropriate accommodations are booked based on the traveler's preferences, budget, and travel policies.
- Negotiation and Contracting: Develop relationships with hotels and negotiate contracts to secure competitive rates, favorable terms, and amenities for corporate travelers. This may involve negotiating volume discounts, room blocks, and other benefits.
- Travel Policy Compliance: Ensure that hotel bookings align with the company's travel policy guidelines. Monitor compliance and address any policy violations or exceptions.
- Vendor Management: Work closely with hotel suppliers, including chains and individual properties, to establish strong partnerships. Maintain regular communication, resolve issues, and address service-related matters.
- Travel Expense Management: Monitor and analyze hotel expenses to identify cost-saving opportunities. Provide recommendations to optimize travel spending while maintaining traveler satisfaction.
- Traveler Support: Assist employees with hotel-related inquiries, changes, cancellations, and other travel-related issues. Act as a point of contact for any hotel-related emergencies or concerns.
- Reporting and Analytics: Generate reports and analyze data related to hotel bookings, expenses, and traveler feedback. Provide insights and recommendations to improve travel management processes.
- Policy and Process Development: Contribute to the development and enhancement of corporate travel policies, guidelines, and procedures related to hotel bookings. Ensure policies are up-to-date and aligned with industry best practices.
- Compliance and Risk Management: Stay informed about travel regulations, health and safety guidelines, and any travel advisories that may impact hotel bookings. Mitigate risks and ensure traveler safety and security.
- Technology and Tools: Utilize travel management software, online booking tools, and other technology platforms to streamline hotel booking processes, track expenses, and enhance traveler experiences.
- Budgeting and Financial Management: Collaborate with finance teams to manage the hotel accommodation budget, monitor expenses, and provide accurate forecasts and budgetary reports.
- Overall, a Corporate Travel Manager with a hotel desk focus plays a crucial role in ensuring that business travelers have comfortable and suitable accommodations while optimizing travel costs and complying with company policies.

Regenerate response

Location: BKC, Kalina, Mumbai

Reservation Agent Job Specification:

- Any Degree with good communication skill in English
- Certified travel associate (CTA) or certified travel counsellor (CTC)
- Experience working in sales or public relations, preferably in the hospitality or travel industries.
- Customer service, BPO experience

Customer-service experience. **Excellent written and verbal communication skills in English.** Multi-tasking and time-management skills, with the ability to prioritize tasks. Hindi preferable.

Regards

Seeman

9619884084

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: Up to ₹22,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 9619884084

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