Tele Caller/telesales Executive for Logistics

2 weeks ago

Mohali, India SeQuere Technologies Full time

**ABOUT JOB ROLE**:
We are looking for a dedicated Tele calling Executive for our organization. The ideal applicant will be enthusiastic and will have a plethora of ideas for developing effective tactics.

**REQUIREMENTS**:

- Contacting existing customers as well as prospective customers.
- Obtaining customer information and other relevant data.
- Asking questions to the customer and understanding their specifications.
- Resolving queries and issues related to the products and services.
- Making recordings of all the sales phone calls and sales deals.
- Taking and processing product orders in a professional manner.
- Suggesting solutions based on customer’s needs and requirements.

**JOB ROLE AND RESPONSIBILITIES**
- High school diploma or equivalent.
- Work experience as a Tele caller, Telemarketer, or a similar role.
- Open for Fresher.
- Great interpersonal skills.
- Exceptional oral and written communication skills.
- Strong organizational skills.
- Ability to work in a team or individually as and when required.
- Ability to manage and handle multiple tasks.
- Outstanding problem-solving skills.
- Exceptional attention to detail.
- Hard-working individual.
- Good time management abilities.
- Strong decision-making skills.

**Job Description: Tele caller/Telesales Executive for Logistics**

**Responsibilities**:

- Conduct outbound calls to prospective customers based in the United States and discuss our logistics services.
- Introduce and promote our company's range of logistics solutions, highlighting key benefits and competitive advantages.
- Answer incoming inquiries and provide accurate information regarding our services, pricing, and delivery options.
- Actively listen to customers' needs, address their concerns, and offer appropriate solutions to meet their requirements.
- Maintain a high level of product knowledge to effectively pitch and upsell additional services to potential customers.
- Identifysales opportunities and generate leads through effective lead qualification and follow-up.
- Maintain a database of customer interactions, call logs, and sales activity using our CRM software.
- Achieve and exceed monthly sales targets and key performance indicators (KPIs) as set by the company.
- Collaborate with the sales team to share market insights, customer feedback, and suggestions for improving sales strategies.
- Stay updated on industry trends, market conditions, and competitors' activities to adapt sales approaches accordingly.

**Requirements**:

- 0-1 year of experience in telesales, tele calling, or a related customer service role.
- Exceptional verbal communication skills with a clear and articulate American accent.
- Proficiency in English, both spoken and written, with the ability to convey complex information in a concise and engaging manner.
- Excellent listening skills to understand customer needs and provide tailored solutions.
- Strong persuasion and negotiation abilities to influence potential customers positively.
- Good interpersonal skills and the ability to build rapport quickly over the phone.
- Self-motivated, target-oriented, and driven to achieve sales goals.
- Familiarity with CRM software and basic computer skills.
- Flexibility to work in shifts, including evenings and weekends, to align with the target market's time zone.

**Preferred Qualifications**:

- Experience in the logistics or transportation industry is a plus.
- Knowledge of logistics terminology, shipping processes, and supply chain management is beneficial.

Join our team and take part in our mission to provide exceptional logistics solutions to our customers. As a Tele caller/Telesales Executive, you will play a crucial role in driving sales growth and expanding our customer base. If you have excellent communication skills, a pleasing phone demeanor, and an American accent, we would love to hear from you

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Monday to Friday
- Night shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Mohali, Punjab: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- tele sales/telecalling: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

**Speak with the employer**
+91 6280840778

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