Back Office Executive Officer

**Back Office Role**_
- **Fresher, In Direct Pay-Role**_
- **Required Fresh Graduate Or Under Graduate (12Th Pass)**_
- **Age Limit 18 Year To 32 Year**_
- **Face To Face Interview**_
- **Required work experience**:_
- **Industry: Banking**_
- **Role: Officer**_
- **Years of experience: 0**_

**Skills**:

- Good Communication
- Basic Computer
- Self-Motivated
- Commercial Awareness
- Problem Solving

**Responsibilities**:

- Ability To Convey Thoughts In a Brief And Concise Manner During Customer Engagements.
- Complete Understanding Of The Key Customer Service Parameters During Call Engagements.
- Manual Sorting Of Notes As And When Instructed.
- Dealing With Sensitive & Private Information Of Numerous Customers Securely And With Confidentiality.
- Handling And Resolving Customer Complaints Over The Phone In A Timely Manner.
- To Receive Records Of All Disbursements Done At All Four Locations And Maintain a Database In Excel.
- Maintains Relationships With Clients By Providing Support, Information, And Guidance, Presentation.

Proper Documentation And File Management.
- Good Team Player - Dedicated Approach To Teamwork And Ability To Contribute To Team Effort.
- Ability To Handle Tasks Independently, Multi-Task, Good Planning, Organizing Skills & Time Management Skills And A “Can Do Attitude”.
- Produce Mnagement Statistics.

Relationship Management.
- Handle Customer Queries And Provide Correct Solutions To Ensure There Are No Customer Complaints.
- Follow All Compliance Guidelines.
- Daily Entry Of Interaction With Customers.
- Maintain A High level Of Knowledge Of Banking Products And Services

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹13,500.00 - ₹20,800.00 per month

**Benefits**:

- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus
- Quarterly bonus
- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

Work Location: In person