Customer Service Associate
2 weeks ago
Job Title: Customer Service Associate (U.S Banking Process)
Location: Mumbai
**Salary**:
- Graduate (BAND 2): 6.20 Lkhs
- Undergraduate (BAND 1): 5.20 Lkhs
Employment Type: Full-time, Work from Office
**Job Description**:
We are seeking dynamic and customer-oriented individuals to join our team as Customer Service Associates for our U.S Banking Process. As a Customer Service Associate, you will be responsible for providing exceptional service to our banking customers through voice interactions. This role involves handling inquiries, resolving issues, and ensuring customer satisfaction.
Key Responsibilities:
- Handle inbound calls from banking customers and provide prompt, accurate, and courteous responses to their inquiries.
- Assist customers with account-related questions, transactions, and problem resolution.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Adhere to company policies and procedures while ensuring compliance with banking regulations.
- Document all customer interactions accurately and thoroughly in the system.
- Collaborate with team members and other departments to resolve customer issues effectively.
- Meet or exceed performance targets, including quality, productivity, and customer satisfaction metrics.
- Willingness to work in rotational shifts and weekends as per business requirements.
**Requirements**:
- Graduates with a minimum of 9 months of experience in International BPO Voice Process or Undergraduates with a minimum of 18 months of experience in International BPO Voice Process.
- Excellent communication skills in English (both verbal and written) are essential.
- Previous experience in banking or financial services is preferred but not mandatory.
- Ability to multitask, prioritize, and manage time effectively.
- Experience letters are mandatory from all previous organizations.
Note: This position requires working from our office location in Mumbai.
Pay: ₹6,000.00 - ₹6,500.00 per month
Application Question(s):
- How many years International BPO Voice Experience
- How may years International Voice Experience do you have
- Are you currently in Mumbai
- willing to in shifts in voice process?
- current CTC
- Expected CTC
-
Guest Service Associate
9 hours ago
Mumbai, Maharashtra, India MoSahay Associate Full timeThe **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...
-
Guest Service Associate
7 days ago
Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full timeGuest service associate experiance : frescer skill: - Good english communication required from Hostel management sector. **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...
-
Customer Service Associate
7 days ago
Mumbai, Maharashtra, India Aza Fashions Pvt. Ltd. Full time**Associate/ Sr. Associate - Customer service** - Addressing prospect customers and suggesting him range of products fitting in to his current requirement. - Manage track customer concerns to ensure accuracy, and timely arrival of online orders (customer account management). - Actively involved in pre-sales, sales, post-sales support which includes answering...
-
Customer Service Associate
6 days ago
Mumbai, Maharashtra, India FINESSE STAFFING Full time**Hiring for the position of Customer Service Associate with a leading Hospitality & Retail Industry in India.** **Job Description: - ** Meet & Greeting the Guest Assist guests regarding menu items in an informative and helpful way Follow outlet policies, procedures and service standards Have knowledge of beverage lists and promotions Have to clear...
-
Customer Service Associate
4 days ago
Mumbai, India Triedge Solution Full timePosition **:Customer Service Associate** Salary : 20000 - 30000 Monthly Location : Mumbai Job Role: Customer Services Knowledge required **Salary**: ₹20,000.00 - ₹30,000.00 per month **Benefits**: - Cell phone reimbursement Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Mumbai, Maharashtra:...
-
Customer Service Associate
4 weeks ago
Mumbai, India Tech Mahindra Full time**Greetings from Tech Mahindra!!! We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate for Mumbai Location.** **Designation - Customer Support Associate** **Roles & Responsibility** - Handling customer queries. - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with...
-
Guest Service Associate
6 days ago
Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full timeGuest service associate exp: - Fresher package: - 22k communicate with guests with good manner **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bandra East, Mumbai,...
-
Customer Service Associate
4 weeks ago
Mumbai, India SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED Full time1. Location: Airoli 2. Handling Inbound calls (US Customer Service) 3. Need to Handle Ecommerce Related Queries 4. Designation: CSA 5. Excellent communication skills needed 6. HSC/ Graduate Fresher or with Minimum 6 Months of Customer Service Experience. 7. Shift Timing 24*7 rotational shift 8. Week off-2 Rotational week off between Monday till Sunday 9....
-
Customer Service Associate
7 days ago
Mumbai, India Tech Mahindra Full time**Greetings from Tech Mahindra!!! We are glad to inform you that Tech Mahindra is hiring for Customer Service Associate for Mumbai Location.** **Designation - Customer Support Associate** **Roles & Responsibility** - Handling customer queries. - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with...
-
Customer Service Associate- Freshers
4 weeks ago
Mumbai, India Workverse Full time**Customer Service Associate** **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. - Processing and logging incoming calls into the CRM system. - Identifying customer needs. - Forwarding and escalating inquiries to relevant individuals and departments. -...
-
Customer Service Associate
4 days ago
Mumbai, India Tech Mahindra Full timeHIRING FOR CUSTOMER SUPPORT ASSOCIATE Process Name**:Mahindra Holidays **(Work From Office) **REQUIREMENTS**: Eligibility: Graduate with minimum 6 month of work experience in customer service only. Working window : 9 Hours Shift, Male (24x7) / Female (7am to 9pm) Six days Working & 1 rotational week-off. Address - Chandivali, Andheri East,...
-
Customer Service Associate
4 weeks ago
Mumbai, India Selections Hr Services Full timeWe are hiring for multiple MNCs across Mumbai and Navi Mumbai. Designation: Customer Service Associate , Permanent Shift Timing: US Based Week offs: Any 2 rotational week offs Transportation: One way Transport available+ One way traveling allowance provided HSC/Graduate Freshers can also apply KINDLY SHARE REFERENCES FOR THE SAME!! **Salary**:...
-
Customer Service Associate
7 days ago
Mumbai, India Drogheria Sellers Private Limited Full time**Customer Service Associate** **Shifts/Weekly Offs**: Rotational shifts [**Night shifts**] & rostered weekly offs [**6 Days working**] **Location**: Airoli **Responsibilities**: - Maintain an updated knowledge of the organization's products, services, and customer service policies - Document customer interactions when necessary, compiling documents and...
-
Customer Service Associate
4 weeks ago
Malad, Mumbai, Maharashtra, India WIT BLOOM TRAINING & PLACEMENT Full timeWe Are Hiring.. Location -(Mumbai) Malad Position - Customer support associate Process - International Voice Process 5 working days 2 rotational offs Work from office Immediate joining Excellent communication skills required Fresher and experienced both can apply Undergraduate are also welcome Salary - 28k to 30k (per month) 7697428265 **Job...
-
Customer Service Associate
4 weeks ago
Malad, Mumbai, Maharashtra, India WIT BLOOM TRAINING & PLACEMENT Full timeWe Are Hiring.. Location -(Mumbai) Malad Position - Customer support associate Process - International Voice Process 5 working days 2 rotational offs Work from office Immediate joining Excellent communication skills required Fresher and experienced both can apply Undergraduate are also welcome Salary - 28k to 30k (per month) 7697428265 **Job...
-
Customer Service Associate
4 weeks ago
Mumbai, India Tech Mahindra Full timeUpdated JD Process - Kotak securities (Stock Market process) Designation-Customer Support Associate (CSA). Only Graduates - 6 Months+ Year of inbound customer service Experienced can apply Shift TimingMale/Females - Day Shift 8 am to 8 PM (Any 9hrs)1 Rotational Week Off ( Saturday OR Sunday) Any BPO experience -20700 in hand + 3900 Travelling allowance...
-
Customer Service
6 days ago
Mumbai, Maharashtra, India Tech Mahindra Full timeLocation mumbai work from office only. Education Any Graduate. Experience min - 6 months to 1 year Customer Service Associate Working Days 6 and 1 day of rotational week off **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 per month **Benefits**: - Provident Fund Schedule: - Day shift - Evening shift - Morning shift - Night shift -...
-
Customer Support Associate
6 days ago
Mumbai, Maharashtra, India Zama Organics Full time**Customer Service Associate Job Description** We are looking for an outgoing customer service associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. **Customer Service Associate Responsibilities**: - Attending training sessions to grow knowledge of products and to develop customer service skills. -...
-
Customer Service Associate
4 weeks ago
Powai, Mumbai, Maharashtra, India WUElev8 Innovation Services Full timeCustomer Service Associate- Full Time - **.** Immediate Notice period acceptable - **.** 50 vacancies2 to 2.3 LPA 1 to 2 Years Powai, Mumbai - Job Description- Must to have skills**PRINCIPAL RESPONSIBILITIES**: - Inbound / Outbound interaction with clients - Skilling on all voice and back office queues as per requirement. - Good computer navigational skills...
-
Service Associate
7 days ago
Mumbai, Maharashtra, India Shaadi.com Full timeService Associates - Full Timer Job Purpose: Serves customers by providing product and service information; resolving product and service problems. **Duties**: - Servicing guests in Restaurant, Box Office & Auditorium - Greeting and registering the guest - Deliver outstanding customer service to our guests - Must have the ability to multi-task - Should be...