IT Administrator

**Job Title**: IT Administrator

**Location**: Kochi, Kerala, India

**Duties & Responsibilities**:

- Maintain and manage the telephony system, troubleshoot issues, and ensure a reliable communication network for both voice and video calls.
- Administer and support Microsoft Teams and SharePoint environments, including user access, file permissions, collaboration tools, and ensuring these platforms are optimized for performance and security.
- Provide technical support for software-related issues, including installation, troubleshooting, and updates to ensure seamless operations across the company.
- Oversee the performance of computer systems, ensure regular maintenance is carried out, and updates are applied promptly.
- Implement and maintain stringent security protocols to protect systems from cyber threats, including regular audits, updates to antivirus and firewall protections, and user education.
- Assist users with their IT-related queries, provide solutions to their problems, and offer training and guidance on new tools and systems.
- Create and maintain clear and comprehensive technical documentation for IT systems and processes.
- Continuously assess systems and processes for potential improvements and stay updated with the latest IT trends and technologies relevant to our operations.
- Respond to and resolve IT incidents and service requests in a timely manner.

**Skills/Qualifications**:

- Bachelor’s Degree in Computer Science, Information Technology, or related field.
- Proven experience in IT support, preferably with remote/telecommuting roles.
- Strong familiarity with Microsoft Teams, SharePoint, and other collaboration platforms.
- Experience in maintaining telephony systems and providing end-user support.
- Knowledge of IT security best practices and computer systems maintenance.
- Excellent problem-solving skills and ability to manage multiple tasks simultaneously.
- Strong verbal and written communication skills in English to effectively liaise with the global team.
- Ability to multitask and effectively manage time.
- Good problem-solving skills and the ability to make data-driven decisions.
- A positive attitude and capacity to work as part of a team.
- Flexibility to work in shifts to cover Australian operating hours.
- Immediate joiners are preferred.

**Location**: Kochi based supporting Australian operations

**Salary**: From ₹2,500.00 per day

**Benefits**:

- Flexible schedule

Day range:

- Monday to Friday

Shift:

- Rotational shift

Ability to Commute:

- Ernakulam, Kerala (required)

Ability to Relocate:

- Ernakulam, Kerala: Relocate before starting work (required)

Work Location: In person

Application Deadline: 30/03/2024
Expected Start Date: 15/03/2024