Customer Service Executive
3 weeks ago
**Customer Service-relationship specialist**
**Role tasks**
Connecting members basis their preferences ,able to build a bridge between dreams, dellusions and reality.
Looking for knowledge updates,reality checks opportunities in every client interaction
Rapport building and strong bonding basis excellent communication and persuasion skills.
Identifying people's best needs and suggesting solutions basis their needs
Good knowledge of relationships and their life cycle
Able to present matches through story telling
Data management using google sheets and reports as per business requirements
Well versant with google sheets,excel etc to create reports
Well versant with powerpoints,usage of computers,zoom,meet ,google meet, etc
Knowledge of how to take good pictures and enhance profiles-rewrite impactful matrimony introductions
Help client build on rejections through empathy and inflict hope on where the opportunity lies by studying the profile inside out -detail oriented
Good counselling skills to overcome failures and rejections
Having high morale values and ethics ,understanding of diverse cultures and families
Able to find rishtas basis Using ASK and opening preferences of clients as per matrimony trends-building on negotiable and non negotiable skills
Having the gift of gab and able to talk and create win -win negotiations with clients
Maintain sustainable relationships with strong bonds and a true friend to help people in need and tough situations
**Skills**
1. Fluency in English,Hindi,Punjabi and or other languages as per business requirement
2. Persuasion skills
3. Rapport building skills
4. Telephone etiquette
5. Meeting etiquette
6. Selling skills
7. Negotiation skills
8. Listening skills
9. Questioning skills
10.Counselling skills
11. Empathetic
12.Helpful
13.Customer centric
14.Influencer
15.High aesthic sense
**Knowledge**
2. Internet usage and data finding
3. Relationships building and complexity skills
4.Relationship complexities,Break ups, Failures,Rejections and Human beliefs
5.Families and cultures
**Self-Image**
1. Confident
2. Go-getter
3. Hopeful
4.Positive attitude towards life
5.Able to fight back on failures
6.Persistent
7.optimistic
8. Extremely Helpful
9.Conversational
10.Influencer
11.Trend setter
**Job Types**: Full-time, Regular / Permanent
**Salary**: ₹15,000.00 - ₹35,000.00 per month
Schedule:
- Night shift
- Rotational shift
Ability to commute/relocate:
- New Delhi, Delhi: Reliably commute or willing to relocate with an employer-provided relocation package (required)
**Education**:
- Higher Secondary(12th Pass) (required)
**Experience**:
- total work: 4 years (preferred)
- Customer service: 1 year (required)
**Language**:
- English (required)
- Punjabi (preferred)
Shift availability:
- Day Shift (required)
- Night Shift (required)
- Overnight Shift (required)
**Speak with the employer**
+91 9875940990
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