Junior Support Engg/acd/indb/6..

3 weeks ago

Hyderabad, India Innova Solutions Full time

InfraopsHyderabad
Required Experience
- 1 - 4 Years
- Posted On
- 20 Nov 2023
Basic Section- Grade- L3A- Designation- Software Engineer- Shift Details- Day A (9:00 AM-6:00 PM)- Organisational- Country- India- City- Hyderabad- Work Location- GAR- SkillsSkill
- TICKETING SYSTEMS- SERVICENOW- SPLUNK- SALESFORCEEducation Qualification

No data available

CERTIFICATION

No data available
- Job Description- ** Play a lead role in onboarding the technical and operational tasks from Engineering team to Support team.**:

- ** Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services**:

- ** Work on operations and maintenance driven coding projects, primarily in L2 Support, Twilio, Salesforce, Splunk, Cloudwatch, Service Now, Mobile support.**:

- ** Software deployment support in staging and production environments**:

- ** Develop tools to aid operations and maintenance**:

- ** System and Support status reporting**:

- ** Ownership of two or more Digital products or components**:

- ** Customer notification and workflow coordination and follow-up to maintain service level agreements**:

- ** Work directly with customers and partners to provide Enterprise and Cloud Level Support**:

- ** Respond to and follow up on our client’s product related issues**:

- ** Troubleshoot technical issues to establish the root cause of problems and form a solution or workaround across a range of environments**:

- ** Develop a deep understanding of the Splunk product**:

- ** Provide documentation and participate in online forum support for real-time questions**:

- ** Reproduce customer issues and if necessary file bug reports, escalate cases to engineering, and provide necessary documentation**:

- ** Providing outstanding customer service and technical support to Splunk clients and maintaining customer relationships**:

- ** Assist in developing support tools to help troubleshoot issues**:

- ** Exposure to AWS (including Amazon EC2) or GCP would be helpful**:

- ** Experience in a Technical Support or Service Engineer capacity**:

- ** An understanding of Relational Databases

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