Back Office Executive Intership

3 weeks ago

Surat, India Softrica Full time

Job Title: Back Office Executive (IT Agency)

**Responsibilities**:

- Data Management: Maintain and update client information, project details, and other relevant data in the company's database or project management system.
- Documentation: Prepare, organize, and maintain technical documents, project reports, service agreements, and other IT-related documentation.
- Coordination: Communicate with clients, IT teams, and vendors to gather project requirements, schedule meetings, and coordinate project activities.
- Billing and Invoicing: Assist in preparing client invoices, ensuring accurate billing information and timely invoicing.
- Troubleshooting: Assist in basic technical troubleshooting, routing client issues or inquiries to the appropriate IT teams, and ensuring prompt resolution.
- Customer Service: Respond to client queries or concerns professionally and promptly, maintaining a high level of customer satisfaction.
- Quality Assurance: Conduct periodic quality checks on projects, ensuring adherence to quality standards and client specifications.
- Reporting: Generate regular reports on project status, key performance indicators, and resource utilization to support decision-making and project management processes.
- Vendor Management: Assist in managing relationships with IT vendors, including procurement, contract negotiations, and maintaining vendor documentation.

**Qualification Requirements**:

- Bachelor's degree in a relevant field preferred (e.g., computer science, information technology, business administration).
- Strong communication skills, both verbal and written.
- Excellent organizational and time management abilities.
- Analytical and problem-solving skills.
- Customer service orientation.
- Ability to work well in a team and collaborate effectively.
- Proficiency in general office administration tasks.
- Maintaining confidentiality and integrity.
- Adaptability to changing technologies and requirements.

**Job Types**: Full-time, Fresher

Schedule:

- Day shift

Ability to commute/relocate:

- Surat, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Diploma (preferred)

**Experience**:

- total work: 1 year (preferred)

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