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Associate - Customer Services

6 months ago

Gurgaon, India ValueFirst Digital Media Full time

Gurugram, India
- —
- Full-Time

**Associate - Customer Services**:
**Qualifications**:Any graduate with specialization in computer science.

**Experience**: 2-3 years

**Mandatory Key Responsibilities**:

- Knowledge of Windows OS, Web services, API & Postman.
- Well versed with MS office (Word, excel and power point).
- Basic DB understanding, SQL, Oracle.
- Fundamentals of computer networking, ISP, ISP, Firewall.
- Flexible working in shifts including night shifts.

**Key Responsibilities**:

- Daily monitoring and resolution of customer-reported issues.
- Analyzing customer issues and traffic data.
- Providing remote product and feature training to customers.
- Coordinating with other teams, including L2 tech support, vendors, product, and business teams.
- Participating in product and released feature User Acceptance Testing (UAT) and collecting feedback.