Ticketing Executive

2 weeks ago


Kirti Nagar Delhi Delhi, India InstaServ India Pvt. Ltd. Full time

**Key Responsibilities**:

- **Ticket Sales Management**: Process ticket sales for various events, ensuring accurate information and prompt service.
- **Reservations Coordination**: Manage ticket reservations, changes, and cancellations while maintaining accurate records.
- **Database Management**: Update and maintain the ticketing database, ensuring all information is accurate and up to date.
- **Reporting**: Generate sales reports and analyze ticketing trends to provide insights for future event planning.
- **Collaboration**: Work closely with event coordinators and marketing teams to promote upcoming events and maximize ticket sales.
- **Problem Resolution**: Address customer complaints and issues promptly and professionally, escalating to management when necessary.
- **Market Research**: Stay informed about industry trends, competitor offerings, and customer preferences to enhance service delivery.

**Skills and Qualifications**:

- Proven experience in ticketing, sales, or customer service roles.
- Excellent communication skills, both verbal and written.
- Strong attention to detail and organizational skills.
- Proficient in using ticketing systems and software.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Customer-oriented mindset with a focus on delivering exceptional service.
- Familiarity with event management and planning is a plus.
- Bachelor’s degree in Business, Marketing, or related field (preferred).

**Job Types**: Full-time, Permanent

Pay: ₹9,848.88 - ₹15,000.00 per month

Schedule:

- Day shift
- Fixed shift
- Monday to Friday

**Experience**:

- total work: 1 year (preferred)

Work Location: In person


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