Java with Ivr(4-6 Years)

2 weeks ago

Gurgaon, India Jobs for Humanity Full time

Company Description

Company Name: FIS Global

**Job Description**:
**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Computer Engineering
**Travel Percentage**:
0%

Are you curious, motivated, and forward-thinking? At FIS youll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

**About the team**

Sales & Boarding (S&B) train supports the sales and boarding systems used by the Merchant Solutions business. We drive change across a number of platforms to improve revenue, aid efficiency, maintain control and enhance customer experience. S&B provides supports to ecommerce solutions in UK and ROI region and have plans to expand beyond. We are working on new boarding workflow with goal of "10 mins onbaording". As part of new boarding workflow teams are going to enhance boarding workflow efficiency like, "Boarding Gateway" will provide a common entry point for all the Sales cahnnels and Third party services into boarding workflow. "Boarding Choreography Service (BCS)" will automate the end-to-end workflow for onboarding merchants to different domains with advanced notification and error tolrance mechanism built-in.

**What you will be doing**:

- Analyze, design, program, debug and modify software enhancements and/or new products
- Participate in software design meetings and analyzes user needs to determine technical requirements.
- Complete documentation and procedures for installation and maintenance.
- May deliver informational and decision-seeking presentations to technical and business groups to internal and/or external audiences

**Technical Skills**:

- 3 to 6 years of Expert in Java, JSP, Tomcat, VXML, JavaScript
- Good experience in Spring boot and Microservices and IVR
- Strong background with NICE CXone implementations, including CRM integrations with external platforms
- Experience integrating business processes across disparate systems and multiple Salesforce instances using web services, SOAP, REST, XML, HTML and JavaScript
- Excellent analytical and problem resolution skills.
- Having hands-on experience with IVR (Interactive Voice Response) system in a developer role
- Design, develop, deploy, and support constantly evolving IVR based on business requirements.
- Experience with cloud technologies such as AWS, Azure
- Experience in Agile methodology
- Strong web development skills including JSON, XML, HTML, CSS, JavaScript Scripting Languages, DHTML
- Proficiency in solutions design and requirements definition disciplines leveraging model driven design-based tools and techniques including conceptual solution component models, business process models, use cases
- This position will focus on the development of CXone to include configuring agents, skills, hours of operations, reporting, call flows, routing, integration, and other services on the vendor platform

**What we offer you**
- Competitive salary and excellent bonus potential (upon entering a full sales executive role)
- Attractive benefits including private medical cover, dental cover, and travel insurance
- Training across core financial, sales and FIS solutions
- A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
- A modern, international work environment and a dedicated and motivated team
- ve back in your community

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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