Trainer

6 months ago

HITEC City Hyderabad Telangana, India Aboveo Services Pvt Ltd Full time

MostEdge, the leader in the C-store business, delivers innovative technology and business solutions to customers in the retail industry. Since 2012, the company has been known for developing solutions that “define possible” for retailers. The company’s flagship product mercury|One is the go-to platform for many retailers and associations. With a customer presence in nineteen states, the company’s staff services customers from Atlanta, Georgia, and from two other locations in India.

**What Are We Looking For**:
You will thrive in MostEdge if you have:

- Values of customer first, service excellence, keeping it simple, teamwork, urgency.
- Student of the market and is in tune with what is happening around them.
- Passion for doing something amazing and let others achieve the same.
- Commitment to making something happen and inspiring others.
- Ability to learn fast and recognize there is an invisible line between success and short comings.
- Mindset of not giving up...help team completing things today vs. tomorrow.
- Drive and excitement for working in a fast-paced environment.
- The desire to work collaboratively with a tight knit but quickly growing team.
- Flexibility, humility, and a sense of humour

Job Summary:
As the Training Manager for C-Store Technology Products and Services, you will be responsible for developing, implementing, and managing comprehensive training programs for both external C-store customers and internal staff. Your primary objective will be to ensure that all stakeholders have the necessary knowledge and skills to effectively utilize our technology solutions, thereby maximizing operational efficiency and customer satisfaction within the convenience store (C-store) industry.

**Key Responsibilities**:
Training Program Development:

- Design and develop training materials, including manuals, presentations, videos, and interactive modules, tailored to the specific needs of C-store customers and internal staff.
- Collaborate with product development teams to ensure training content reflects the latest features, updates, and best practices for our technology products and services.

**Training Delivery**:

- Conduct engaging and informative training sessions for C-store owners, managers, and frontline staff, in-person or virtually, to ensure they understand how to effectively utilize our technology solutions.
- Provide ongoing training support through webinars, workshops, and remote coaching sessions to address any questions or concerns and reinforce learning outcomes.

**Stakeholder Engagement**:

- Build strong relationships with key stakeholders, including C-store owners, franchisees, and internal departments, to understand their training needs and expectations.
- Act as a trusted advisor, offering guidance and support on how our technology solutions can drive business growth and enhance operational performance.

**Performance Evaluation**:

- Develop assessment tools and metrics to measure the effectiveness of training programs and evaluate the proficiency of trainees in utilizing our technology solutions.
- Analyze training feedback and performance data to identify areas for improvement and refine training strategies accordingly.

**Continuous Improvement**:

- Stay abreast of industry trends, emerging technologies, and the landscape within the C-store sector to continuously enhance training content and methodologies.
- Proactively identify opportunities to streamline processes, improve training efficiency, and enhance the overall customer experience.

**Qualifications**:

- Bachelor's degree in Education, Instructional Design, Business Administration, or related field; Master’s degree preferred.
- Proven experience in developing and delivering training programs, preferably within the retail or technology industry.
- Strong understanding of C-store operations and familiarity with common technology solutions used in the industry.
- Excellent presentation, communication, and interpersonal skills, with the ability to engage and inspire diverse audiences.
- Demonstrated project management skills, with the ability to manage multiple priorities and deadlines effectively.
- Proficiency in learning management systems (LMS), multimedia authoring tools, and other training software platforms.
- Flexibility to travel as needed to conduct on-site training sessions and attend industry events.

**Job Types**: Full-time, Permanent

Schedule:

- Rotational shift

**Education**:

- Master's (preferred)

**Experience**:

- Teaching: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- HITEC City, Hyderabad, Telangana (required)

Ability to Relocate:

- HITEC City, Hyderabad, Telangana: Relocate before starting work (required)

Work Location: In person

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