Email Support Executive

1 month ago


Green Park Delhi Delhi, India Cognify Digital Private Limited Full time

**Responsibilities**
- Resolving customer complaints and escalating issues as needed to the appropriate department
- Identifying areas of improvement in the customer service process and providing feedback to the management team
- Meeting and exceeding customer service metrics, including response time, resolution time, and customer satisfaction scores

**Requirements and skills**
- Excellent communication skills, both written and verbal, with the ability to articulate complex concepts to non-technical stakeholders
- Freshers with good communication skills and problem-solving abilities will also be considered
- Excellent problem-solving skills with the ability to identify and resolve customer issues in a timely and effective manner
- Comfortable working in a fast-paced and dynamic environment
- Knowledge of customer service best practices and techniques

**Job Types**: Full-time, Permanent, Fresher

**Salary**: ₹11,709.91 - ₹20,836.82 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

**Speak with the employer**

+91 9258738710



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