Quality Auditor

4 weeks ago

Mohali, India SRP US Logistics Full time

Monitor, evaluate and score inbound calls against established quality assurance instruments and standards
- Review, evaluate, and score open and closed customer issues tickets against established quality assurance instruments and standards
- Participate, as needed, in calibration sessions, employee communication sessions, and/or creation of communication tools
- Supports and communicates business goals, quality standards, processes and procedures and policies
- Ensures the call center agents adhere to predetermined quality assurance standards and the business’s standard operating procedures
- Monitor calls to provide feedback regarding telephone etiquette, product information given and procedures
- Provides performance expectations, action plans and development plans to improve call quality
- Provides accurate and timely reports on a daily, monthly, month-to-date and year-to-date rolling basis on call quality, productivity, availability and other key metrics as determined

**Salary**: ₹25,000.00 - ₹35,000.00 per month

**Benefits**:

- Commuter assistance
- Food provided
- Health insurance
- Life insurance
- Provident Fund

Schedule:

- Evening shift
- Flexible shift
- Monday to Friday
- Night shift

Supplemental pay types:

- Overtime pay
- Performance bonus
- Yearly bonus

Ability to commute/relocate:

- Mohali - 160062, Punjab: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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