Quality Auditor

3 weeks ago


Ahmadabad Gujarat, India Astute Management Solutions & Services Pvt Ltd Full time

* Possess good analytical skills - detail oriented. Monitoring and assessing Agent performance against a set of criteria
- Possess good communication skills, both oral and written. Giving feedback to Agents on how they can improve
- Have a good attitude - should be committed to the work.
- Designing evaluation programs for Call Centre Agents. Developing a metric for Quality Scores to track individual and team performance observing call center trends
- Preparing reports for management on where the contact center has improved and where it could improve further
- Implementing Agent training and coaching initiatives
- Running root-cause analysis to identify knowledge gaps
- Providing customer feedback and internal compliance feedback to management
- Identifying and helping to implement tools that will improve advisor performance
- Must have excellent leadership and management skills.
- Must have superior written and verbal communication skills.
- Should have excellent problem solving and negotiation skills.
- Must have strong computer skills and knowledge of basic telephone technology. Basic Excel Knowledge is must.
- Must have good interpersonal and active listening skills.
- Must have strong analytical skills.

**Salary**: ₹15,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)

**Speak with the employer**
+91 6352089879


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