Customer Care Executive
6 months ago
Supervises all vehicle deliveries, ensuring that each customer is informed of the vehicle's warranty details, maintenance requirements, and features, particularly those related to safety.
- Introduces customers to service and parts personnel, indicating shop location and hours of operation.
- Follows up with all sales and warranty customers within 48 hours to ensure customer satisfaction.
- Develops and monitors the results of a dealership customer service questionnaire.
- Coordinates special dealership events, promotions, and seminars.
- Strives for high ranking on manufacturer surveys. Monitors results frequently.
- Informs salespeople of their individual performance scores and makes suggestions for improvement as needed.
- Acts as a contact person for any special projects regarding dealership improvements.
- Resolving customer complaints brought to your attention.
- Possessing excellent product knowledge to enhance customer support.
**Salary**:7k to 10k
**Qualification**: Graduation
**Experience**: 1 to 2 Year (In Same Designation)
**Location**: Chhindwara
**Salary**: ₹7,000.00 - ₹10,000.00 per month
Ability to commute/relocate:
- Chhindwara, Madhya Pradesh: Reliably commute or planning to relocate before starting work (preferred)
**Speak with the employer**
+91 8956289165
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