Program Executive
5 months ago
**A.** **Responsibilities**:
1. Responsible for understanding the entrepreneur’s needs and providing platform resources and services to address those needs.
2. Handling calls as per the defined quality factors, and keep call records updated with accurate data in accordance with the processes.
3. Ensuring the streamlined delivery of services through the platform’s service partners.
4. Contributing ideas and suggestions to new channels and suggest methods to improve entrepreneur support, engagement & business success.
5. Providing on field support for various Company workshops, sessions and seminars.
**B.** **Qualifications, Skills and Experience**:
1. Educational Qualification: Graduation, preferably in entrepreneurship or other social sectors.
2. Experience: Up to 2 years of experience in related field, preferably in entrepreneurship development sector.
3. Key Skills:
- Customer Service Orientation: Ability to listen with active problem-solving skills, quick query response and resolution.
- Excellent Communication skills: Fluent English and Marathi communication. Good oral and written communication skills.
- Stakeholder Management and Coordination: Good interpersonal skills with ability to communicate with diverse internal and external stakeholders.
C. **Work Location**: Remote based in Pune, with requirement to provide on field support for various company workshops, seminars and the like on need basis.
**Job Type**: Temporary
Contract length: 12 months
**Salary**: ₹15,000.00 - ₹18,000.00 per month
Schedule:
- Day shift
- Monday to Friday
- Weekend availability
Willingness to travel:
- 25% (preferred)
**Speak with the employer**
+91 9764973698
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