Retail Sales Associate-telecom

3 weeks ago


Hyderabad, India Oxigen Services India Pvt. Ltd Full time

Company Description

Oxigen India Services (P) Ltd, is India’s largest payment solutions provider connecting 200m Indians to 40+ banking, telecom, travel, and media services through Oxigen’s mobile wallet, distribution partners, and 200,000 Oxigen retailers. Oxigen USA, Inc. serves as Oxigen India’s exclusive distribution partner for the Americas and Europe, extending Oxigen India’s services to the global Indian Diaspora. Oxigen USA provides the only one stop shop for sending money, recharges, bill payments, and gifts to recipients in India, tapping into the $73b India remittance market. Oxigen USA leverages Oxigen India’s vast retailer network and secure, robust transaction platform to provide the most efficient and far-reaching value transfer channel for India remittance corridors.
- Be available to answer customer service calls 9am-5pm to help customers with common problems
- Monitor transaction portal and review transactions from first time customers and guests
- Monitor, enter, and update gift orders
- Provide recommendations to product team on how website and services can be improved based on feedback from customers
- Meet service level targets for responsiveness and customer satisfaction
- Delight customers and ensure that they keep transacting on Oxigen

**Qualifications**:
1. 1-2 years of experience providing customer service for an online business

2. High School Diploma required, Bachelor’s Degree preferred

3. Superior interpersonal, social, and English communication skills

**Salary**: ₹200,000.00 - ₹360,000.00 per year

Schedule:

- Day shift

COVID-19 considerations:
Yes

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Retail sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Shift availability:

- Day Shift (preferred)



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