Nac - Ar/ Bsts

NAC - AR/ BSTS*
- Mumbai, IN

November 17, 2023

Role Title: US NAC Team Lead (BSTS)
Work Location: Vikhroli
Shift : Evening Shift (6.30pm-3.30am)
Reporting to: Manager
Business Unit : North America - National Accounting Center

**Key Responsibilities**:
Process & Stakeholder Management:

- Deliver/ Manage KPI’s and metrics in line with the prescribed targets
- Prioritize and organize work according to business priorities.
- Develop an in depth understanding of the technical aspects of the process.
- Driving process improvements within team for improved efficiency, client experience or betterrisk controls
- Periodic review of process risks and ensuring adequate controls are in place.
- Meeting with stakeholders to discuss process related challenges and opportunities
- Work with relevant stakeholders for effectively resolving escalations.
- Leading projects / tasks E2E in coordination with onshore stakeholders

Resource Planning:

- Forecasting and planning of resource requirements
- Manage resources efficiently through peaks and troughs in the business cycle.
- Ensure contingency planning is in place for critical resources

People Management / Development:

- Setting appropriate goals & expectations for the team and conducting regular progress reviews.
- Work closely with individuals and groom them to their full potential.
- Assessing and developing competency levels to make sure team members have the expertise needed to add value to the business.
- Proactive identification of performance issues. Creating action plan and coaching them to improve performance.
- Conduct 1-1 and team meetings in line with Operational Engagement Framework.
- Managing attrition and absenteeism in the team.

**Key Skills, Qualification, Knowledge**:

- Focusing on Clients
- Working in Teams
- Driving Excellence
- Influencing Stakeholders
- Developing Talent
- Any Graduate / Post Graduate
- Excellent verbal and written communication skills.
- Good Interpersonal skills
- Good Analytical skills
- Good understanding of Accounting & Insurance Principles preferable

Any Graduate / Post Graduate