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Customer Service Officer
4 months ago
We are a leading provider of uniforms and workwear, committed to delivering high-quality products and exceptional service to our customers. As we continue to grow, we seek a dedicated and experienced Customer Service Officer to join our team.
Key Responsibilities:
- **Process orders, returns, and exchanges accurately and efficiently.**:
- **Assist customers with product selection, sizing, and availability.**:
- **Handle customer complaints and provide appropriate solutions to ensure customer satisfaction.**:
- **Maintain detailed and accurate records of customer interactions and transactions.**:
- **Collaborate with other departments to resolve customer issues and improve service quality.**:
- **Stay updated on product knowledge and company policies to provide accurate information to customers.**:
- **Follow up with customers to ensure their issues are resolved and they are satisfied with our services.**:
- **Provide feedback and suggestions to improve customer service processes and overall customer experience.**
Qualifications:
- 3-4 years of experience in a customer service role, preferably in the retail or e-commerce industry.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and ability to handle difficult situations with patience and empathy.
- Ability to work independently and manage time effectively in a remote work environment.
- Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
- High attention to detail and strong organisational skills.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- A positive attitude and a commitment to providing exceptional customer service.
- Preferred Qualifications:
- Experience in the uniform or workwear industry.
- Familiarity with order processing and inventory management systems.
Pay: ₹25,000.00 - ₹35,000.00 per month
**Benefits**:
- Paid time off
Schedule:
- Day shift
- Fixed shift
Supplemental pay types:
- Yearly bonus
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer service: 2 years (preferred)
**Language**:
- English (preferred)
Work Location: In person
Application Deadline: 30/06/2024