Augmented Automation and Analytics Tpo

4 weeks ago


Bengaluru Karnataka, India Kenvue Full time

Description

**Sr.Manager [Augmented Automation and Analytics Technology Product Owner (TPO)]**

This position reports into Product Group Leader Shared Services and is based at Manila, Philippines or Bangaluru, India GCC.

**Who we are***

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON’S® and BAND-AID® that you already know and love. Science is our passion; care is our talent. Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers. With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you Join us in shaping our future-and yours.

**What you will do**

The Reporting & Analytics, Automation and Artificial Intelligence TPO is responsible for managing and maintaining the Reporting and Analytics framework used by our shared services associates globally. As the Automation TPO, you will be responsible for identifying automation opportunities within shared services. As AI TPO you are responsible to introducing state of the art AI & Generative AI solutions on the ServiceNow platform providing excellent customer service to Kenvue associates in the contact center as well as end users using requesting these services:
Key Responsibilities
- Responsible for set up the reporting and analytic framework for shared services operational and performance reporting solutions. As a TPO, you are accountable to set up & maintain contact center analytics for shared services.
- Identifying opportunities to automate operations within shared services and implementing the automation using tools like UI Path to deliver savings and cost avoidance goals.
- Using ServiceNow AI and Generative AI solutions to improve end user experience as well efficient and effective service delivery.
- Enable AI solutions for customer searches or chatbot conversations within ServiceNow that provide complete answers to their requests deflecting chats/calls from live agents and encouraging self service.
- Collaborate and partner with HR, Finance and Procurement data owners to get access to data within their domain to build contact center reporting and analytics.
- Oversee data collection, cleaning, analysis, and reporting for contact center data hub.
- Gather reporting and automation requirements from business owners, and craft fast, efficient, and large-scale solutions.
- Create and maintain documentation to ensure compliance with regulatory requirements and internal policies.
- Lead and mentor a team of developers to ensure high-quality deliverables and continuous improvement.
- Stay up-to-date with emerging technologies and industry trends to identify opportunities for improvement and innovation.

**What we are looking for**

Required Qualifications
- At least 10+ years of progressive technology experience, including 3-5 years on ServiceNow as a technical product owner, platform owner, or solutions architect. UI Path automation experience is preferred.
- Experience with implementing automation tools and AI solutions for searches and chatbots is required.
- Experience in leading, developing and managing operational data and/ or reporting programs and teams in a shared services organization; preferably Procurement, Finance or HR.
- Demonstrated experience utilizing technology and innovation to solve business challenges.
- Experience working in and/or leading Product, Agile and Scrum teams.
- Strong problem-solving skills and ability to think creatively to develop innovative solutions.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.

Qualifications

Master's Degree preferred, BE/Btech

Primary Location Asia Pacific-India-Karnataka-Bangalore

Job Function Business Solutions


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