Front Office Associate

3 days ago

Puri, India HANS HOTELS PVT.LTD Full time

**Job Brief**

We are seeking a friendly and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be the first point of contact for guests, providing assistance, checking them in, and ensuring a positive experience.

**Responsibilities**
- Welcome and greet guests in a warm and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Coordinate with housekeeping and other departments to address guest needs
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to a positive and welcoming atmosphere for guests
- Welcome and greet guests in a warm and professional manner
- Assist guests with check-in and check-out procedures
- Provide information about hotel facilities, services, and local attractions
- Handle guest inquiries and requests, including room preferences and special arrangements
- Ensure accurate billing and process payments from guests
- Coordinate with housekeeping and other departments to address guest needs
- Respond to guest feedback and resolve issues in a timely and satisfactory manner
- Maintain a neat and organized front desk area
- Answer phone calls and direct inquiries to the appropriate department
- Contribute to a positive and welcoming atmosphere for guests

**Requirements and Skills**
- Previous experience in hospitality, customer service, or a related field is a plus
- Excellent communication and interpersonal skills
- Attention to detail and organizational abilities
- Ability to handle guest issues with professionalism and empathy
- Knowledge of hotel reservation systems and point-of-sale software is a plus
- Flexibility to work evenings, weekends, and holidays as needed
- High school diploma or equivalent
- Problem-solving skills and the ability to handle multitasking in a fast-paced environment
- Eagerness to contribute to a positive guest experience
- Team player with a customer-focused mindset
- **REGARDS**:

- **FOM**:

- **MR.DUSMANTA SAMANTRAY**:

- **MOB-9937495038**

**Job Types**: Full-time, Permanent

Pay: ₹11,800.00 - ₹14,400.00 per month

**Benefits**:

- Commuter assistance
- Flexible schedule
- Food provided
- Health insurance
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Microsoft Office: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)

Work Location: In person

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