Order Administrator

3 weeks ago

Pune, India Tetra Pak Full time

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good - protecting food, protecting people, and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen._

**Job Summary**:
ORDER ADMINISTRATOR

PSE Liquid Food (PSE-LFS) is responsible for development and manufacturing of solutions, branded processing units, local units and key components for the processing of liquid foods in the area of dairy, beverage and prepared food

This position will be based in Chakan, Pune

**What you will do**:
Drive sales order Projects in according to Tetra Pak OFCE/OFSP process and management system
Responsibility

1. Order Processing:

- Verify and validate Local & export incoming orders.
- Over scope, delivery time and finance in sales and service orders.
- Verify accuracy and completeness of order form, quotation, PO or other relevant sources are fulfilled with full ownership.
- Participate in order clarification meeting.

2. Resource allocation:

- Coordinate with Engineering manager for resource allocation to specific order

3. Order Entry:

- Create Sales order in SAP along with project creation, serial number, equipment creation.
- Makes the order time plan and ensures that it is followed
- Verify all the information is updated correctly in SO.
- Ensure Sales Order Cockpit is updated correctly.

4. Communications:

- Communicate order acknowledgement to respective stakeholders.
- Respond promptly to customer inquiries, internal stakeholders and provide exceptional customer service throughout the order process.
- Main communication channel internally and between LFS and buyer.

5. Order Documentation:

- Ensure compliance with applicable regulations, such as data privacy and security requirements.
- Maintain accurate records and documentation related to order processing activities.

6. Problem Resolution:

- Identify and resolve order related issues such as discrepancies in PO.
- Process the Variation order in seamless manner.
- Escalate complex or high priority issue to appropriate personnel for resolution.

7. Financial monitoring, Reporting and Analysis:

- Establish follow up of the cash flow (follow up of invoicing part)
- Generate regular reports on order processing metrices, such as order intake, sales, backorders.
- Analyse data to identify trends, areas for improvement and potential cost saving opportunities.

8. Process Improvement:

- Continuously review and refine order management process to enhance efficiency, accuracy and customer satisfaction
- Collaborate with cross functional teams to implement process improvements and system enhancement.

You will have to drive a cross functional team, working on each order, as well as develop and maintain capabilities in the organisation. You will be a member of the order management team in Chakan, Pune.
This role is based in Chakan, India and will require some travelling.

**We believe you have**:

- To be successful you are a committed person who likes to be the driving force and take an overall responsibility(Dynamic, Productive and Capable).
- You get motivated by bringing people together and create an environment to achieve common results.
- It is required that you have excellent communication skills and a high proficiency in English, both written and spoken.
- We believe you are multitasking and result oriented, structured and able to deliver clear assignments in stressful situations.
- Well-developed SAP ERP and SAP operational and problem-solving understanding is a plus. Experience from projects/order administrator as well as work with financial planning and follow-up are a must.
- Experience from similar positions, working with customised product organisation, global/Oversee experience, working with Cross functional & Export business, production planning, order planning and SAP R/3 are seen as valuable merits.

**We Offer You**
- A variety of exciting challenges with ample opportunities for development and training in a truly global landscape
- A culture that pioneers a spirit of innovation where our industry experts drive visible results
- An equal opportunity employment experience that values diversity and inclusion
- Market competitive compensation and benefits with flexible working arrangements

This job posting expires on** 13/11/2023

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