LMS Administrator

Job Family:
Learning & Development (India)

Travel Required:
None

Clearance Required:
None
What You Will Do:
The LMS Administrator / Training Coordinator will play a key role in the success of Guidehouse people’s career development. The LMS Admin will create learning modules and employee experience opportunities in our Saba Cloud learning management system and document upgrades in our tracking documents. The LMS Admin will also provide service and support for our people by responding to customer service through our ServiceNow system. This position will work directly with content owners and facilitators from the business and assist with their ability to use instructor admin tools in Saba. The position will work with the supervision of the Senior Associate - LMS, work with the LMS team, and report to the Associate Director for Learning and Development.

What You Will Need:

- At least one year of experience as an LMS Administrator for Saba Cloud
- Proven experience creating learning modules on the Saba Cloud LMS including creating/implementing/updating tests and surveys, courses and classes, categories, content, activities and tasks, granting credit and closing classes, and more
- Strong English written and verbal communication skills
- Attention to detail to repeat routine tasks accurately and utilize tracking tools for system and process updates
- Takes responsibility for own actions and works accordingly to get the job done
- Ability to follow directions to meet current quality standards and contribute ideas to improve processes and user experience
- A customer service mindset to ensure matters related to client or potential clients are handled in a way that creates positive lasting impressions with high quality
- Proficient in Microsoft Word, Excel, Teams, and Outlook
- Ability to take on other duties as assigned and as needed with a positive and willing attitude

What Would Be Nice To Have:

- Experience with ServiceNow ticketing system
- HTML coding experience or ability to learn HTML coding
- Saba LMS Administrator certification
- Experience in advanced admin functions like curricula, badging, and analytics
- Advanced Microsoft Excel or Power BI skills to process Analytics reports

What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.