Product Expert
5 months ago
We are looking for a Product Expert to assist our customers with technical problems when using our products and services.
Our product line is technical and we require someone who can learn the functionality quickly and address the customer query and troubleshoot technical issues.
A customer Support Specialist's responsibilities include
- Resolving customer queries.
- Recommending solutions.
- Guiding product users through features and functionalities
To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
- Excellent interpersonal and written and oral communication skills.
- Possesses excellent product knowledge to enhance customer support.
- Ability to learn fast and work alone.
- Computer skills especially Microsoft Office & tools.
- Managing a team of representatives offering customer support.
- Overseeing the customer service process.
- Resolving customer complaints brought to your attention.
- Creating procedures.
- Planning the standardization of service delivery.
- Monitoring the work of individual representatives and of the team.
- Providing feedback to the management.
- Maintaining a pleasant working environment for your team.
WORKING HOURS: 10:30 am to 7:30 pm 5 days a week | Saturday: 9:30 am to 2:30 pm
LOCATION: Ashram Road, Ahmedabad.
In case of any question Please whats app on 9033105098
**Job Types**: Full-time, Permanent, Fresher
**Salary**: ₹12,000.00 - ₹40,000.00 per month
Supplemental pay types:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Ahmedabad, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (required)
Work Location: In person
**Speak with the employer**
+91 9033105098
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