Guest Relations Executive

2 weeks ago

Jaipur, India Zivaya Wellness Private Limited Full time

__
- **Customer Service**: Provide exceptional customer service to spa guests, ensuring their needs are met and their experience is enjoyable and memorable.
- **Guest Relations**: Build and maintain positive relationships with spa guests, addressing their concerns and resolving any issues that may arise during their visit.
- **Appointment Management**: Schedule and manage spa appointments, coordinating with guests and spa staff to ensure smooth operation and optimal guest experience.
- **Spa Promotion**: Assist in promoting spa services and packages to guests, providing detailed information about treatments, pricing, and special offers.
- **Communication**: Communicate effectively with guests, both in person and over the phone, providing accurate information and answering inquiries regarding spa facilities, services, and policies.
- **Upselling**: Identify opportunities to upsell spa services or retail products to enhance the guest experience and increase revenue.
- **Billing and Payments**: Process guest payments accurately, handle billing inquiries, and maintain proper documentation of financial transactions.
- **Facility Maintenance**:Monitor the cleanliness and appearance of the spa facility, reporting any maintenance issues to the appropriate personnel.
- **Guest Feedback**: Collect and evaluate guest feedback, suggestions, and complaints, and take necessary actions to improve the guest experience.
- **Team Collaboration**: Collaborate with other spa staff members to ensure a seamless guest experience, assisting in various tasks as needed.
- **Qualifications**:_
- **Education**: High school diploma or equivalent. Additional certification or training in hospitality, customer service, or spa management is a plus.
- **Customer Service Skills**: Strong interpersonal skills with a friendly and approachable demeanor. Ability to provide exceptional customer service and address guest concerns.
- **Communication Skills**: Excellent verbal and written communication skills. Ability to convey information clearly and professionally.
- **Organization and Multitasking**: Effective organizational and multitasking abilities to manage appointments, guest inquiries, and administrative tasks.
- **Attention to Detail**: Meticulous attention to detail to ensure accurate scheduling, billing, and guest records.
- **Problem-Solving**: Strong problem-solving skills to address guest issues and find appropriate solutions.
- **Sales Skills**: Basic sales skills to promote spa services and products, with a focus on upselling.
- **Team Player**: Ability to work well within a team and collaborate with other spa staff members.
- **Flexibility**: Willingness to work flexible hours, including evenings, weekends, and holidays, as spa operations often require extended hours.

**Salary**: ₹18,000.00 - ₹20,000.00 per month

**Benefits**:

- Paid time off

Schedule:

- Fixed shift

Supplemental pay types:

- Overtime pay
- Performance bonus

Ability to commute/relocate:

- Hyderabad, Telangana: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- total work: 1 year (preferred)

**Speak with the employer**
+91 9669669525

  • Guest Relation Executive

    7 days ago

    Jaipur, India Rambhajos Full time

    To engage with the customer, understand the customers requirement targeting customer delight, and direct them to the proper section. - Upgrade personal and company image to stimulate maximum customer appeal. - Accurately gather customer data related to pre-purchase, conversion, footfall data, etc.) for the analysis. - Assist in managing the overall Store...

  • Guest Relation Executive

    4 weeks ago

    Jaipur, Rajasthan, India Royal Heritage Haveli Full time

    Supervise front office activities on day-to-day basis. Check-in / Check-out / guest handling/ Guest relations Schedule: - Rotational shift Ability to commute/relocate: - Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (preferred) **Education**: - Bachelor's (preferred) **Experience**: - 1 years...

  • Guest relationship executive only female

    40 minutes ago

    Jaipur, India Naukripay Full time

    From escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. They also handle guest complaints, assist with the check-in process and explain all facility amenities, such as pool areas and restaurants.RequirementsGreeting and checking in guests as they arrive. Ensuring guests...

  • Guest relationship executive only female

    2 days ago

    Jaipur, India Naukripay Full time

    Job DescriptionFrom escorting guests to rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at a hotel. They also handle guest complaints, assist with the check-in process and explain all facility amenities, such as pool areas and restaurants.RequirementsGreeting and checking in guests as they arrive....

  • Guest Service Assistant

    7 days ago

    Jaipur, India Aman Full time

    Aman: At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, experiences and products which transform our guests’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures and...

  • Guest Experience Expert

    4 weeks ago

    Jaipur, Rajasthan, India Marriott International, Inc Full time

    **Job Number** 24047566 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and check-out....

  • Reservation Executive

    2 weeks ago

    Jaipur, India AccorHotel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Sales Executive

    1 week ago

    jaipur, India Marriott Hotels Resorts Full time

    POSITION SUMMARY Contact appropriate individual or department Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage...

  • Sales Executive

    1 week ago

    Jaipur, India Marriott Hotels Resorts Full time

    POSITION SUMMARY Contact appropriate individual or department Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage...

  • Events Executive

    2 weeks ago

    Jaipur, India Le Méridien Full time

    POSITION SUMMARY Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and...

  • Guest Service Associate- F&b

    7 days ago

    Jaipur, India AccorHotel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Guest Service Associate- F&b

    6 days ago

    Jaipur, India NOVOTEL JAIPUR CONVENTION & EXHIBITION CENTER Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Events Executive

    1 week ago

    jaipur, India Le Méridien Full time

    POSITION SUMMARY Responsible for all on-site details for executing group events, develop and follow checklist/itinerary, and troubleshoot event problems. Serve as liaison and contact person for coordinating details of events with clients, outside vendors, meeting planners, and others involved in events. Design, confirm, and communicate room layouts and...

  • Front Office Executive

    4 weeks ago

    Jaipur, India Accor Full time

    Company Description As Accor we are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By...

  • Executive Chef

    3 days ago

    Jaipur, India Marriott International Full time

    Job Number 24082604Job Category Food and Beverage & CulinaryLocation Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing...

  • Executive Chef

    2 days ago

    Jaipur, Rajasthan, India Marriott International Full time

    Job Number Job Category Food and Beverage & CulinaryLocation Le Meridien Jaipur Resort & Spa, Number 1, RIICO, Jaipur, Rajasthan, India VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAccountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while...

  • Guest Service Associate- F&B

    1 week ago

    jaipur, India Accor Full time

    Company DescriptionJob Description Financial Takes care of the restaurant cashiering as per policy.  Helps manage crockery and appliances by avoiding breakages  To assist with inventories as per schedules, Operational  Prepares the restaurant and preparation areas as per the Outlet standards and layout.  Welcomes guests and provides...

  • Guest Service Associate- F&B

    1 week ago

    jaipur, India AccorHotel Full time

    Job DescriptionFinancial   Takes care of the restaurant cashiering as per policy.  Helps manage crockery and appliances by avoiding breakages  To assist with inventories as per schedules, Operational  Prepares the restaurant and preparation areas as per the Outlet standards and layout.  Welcomes guests and provides waiter service  Before every...

  • Guest Service Associate- F&B

    3 weeks ago

    Jaipur, India AccorHotel Full time

    Job DescriptionFinancial Takes care of the restaurant cashiering as per policy. Helps manage crockery and appliances by avoiding breakages To assist with inventories as per schedules,Operational  Prepares the restaurant and preparation areas as per the Outlet standards and layout. Welcomes guests and provides waiter service Before every shift, finds...

  • Guest Service Associate- F&B

    3 weeks ago

    Jaipur, India Accor Full time

    Company Description Job Description Financial Takes care of the restaurant cashiering as per policy.  Helps manage crockery and appliances by avoiding breakages  To assist with inventories as per schedules, Operational  Prepares the restaurant and preparation areas as per the Outlet standards and layout.  Welcomes guests and provides waiter...