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Ecommerce Marketplace Executive
2 weeks ago
**Opening**:
1 Nos.**Job ID**:
81430**Employment Type**:
Full Time**Reference**:
**Work Experience**:
1.0 Year(s) To 3.0 Year(s)**CTC Salary**:
1.50 LPA TO 2.50 LPA**Function**:
ITES / BPO / KPO / Customer Service / Operations**Industry**:
Printing/Packaging**Location**:
Kolkata
**Posted On**:
18th Apr, 2024
**Responsibilities**:
- Manage our presence on multiple ecommerce marketplaces, including but not limited to order processing, inventory management, and customer service.
- Monitor incoming orders from online marketplaces and ensure timely acknowledgment and processing.
- Coordinate with internal departments such as production, packaging, and logistics to fulfill orders efficiently.
- Liaise with delivery partners to schedule pickups and ensure timely dispatch of orders to customers.
- Track order status and update customers regarding the progress of their deliveries.
- Handle customer inquiries and complaints related to online orders in a prompt and professional manner.
- Maintain accurate records of sales, orders, and inventory levels using advanced MIS tools and MS Excel.
- Analyze ecommerce data to identify trends, opportunities, and areas for improvement in sales and operations.
- Prepare regular reports and dashboards to provide insights into ecommerce performance and key metrics.
- Collaborate with the marketing team to optimize product listings, pricing strategies, and promotional campaigns on online marketplaces.
- Stay updated on ecommerce trends, marketplace policies, and best practices to ensure compliance and maximize sales opportunities.
- Implement strategies to enhance customer satisfaction, retention, and loyalty on online platforms.
**Key Skills**:
Mis
Excel
Operations
Online Branding
Online Marketing
**Company Profile**
We represent ourselves to you as a quality offset printer in Kolkata having experience over last two decades in offset printing. Our state of art factory is located near Uluberia(Ganesh Complex). It can operate upto 10,000 impressions per hour. With genset back up facility for non stop printing. Beside varieties of Duplex boxes, Paper labels, We make corrugated boxes under one roof, where we can meet client requirements needing both inner and outer together.
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