Telecaller - Female
3 weeks ago
**Job Title: Telecaller - Order Confirmation Specialist (Female)**
**Position: 3**
**Experience: 1 year**
**Responsibilities**:
- Contact customers via telephone to confirm their orders and verify details.
- Provide courteous and professional assistance to customers regarding their orders.
- Ensure the accuracy of order information and address any discrepancies or concerns.
- Document customer interactions and update order status in the system.
- Handle customer inquiries, resolve issues, and escalate complex cases as needed
- Maintain a high level of customer satisfaction through prompt and efficient service.
- Meet or exceed daily and weekly call quotas while maintaining quality standards.
- Collaborate with colleagues to continuously improve processes and customer experience.
- Adhere to company policies and procedures, including confidentiality guidelines.
**Requirements**:
- Proven experience in a customer service or telecalling role, preferably in an e-commerce environment.
- Excellent verbal communication skills and a clear, pleasant telephone manner. **Strong attention to detail and accuracy in data entry and order processing.**:
- Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment.
- Good problem-solving skills and the ability to handle customer inquiries and complaints tactfully.
- Proficiency in using computer systems and software for order management and customer communication.
- Flexibility to work shifts, including evenings and weekends, as needed. Join our team and play a key role in ensuring a seamless shopping experience for our customers
Pay: ₹15,000.00 - ₹20,000.00 per month
**Benefits**:
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
Ability to commute/relocate:
- Thaltej, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- tele sales: 1 year (required)
- Telecommunication: 1 year (required)
**Language**:
- Hindi (required)
- English (preferred)
**Location**:
- Thaltej, Ahmedabad, Gujarat (required)
Work Location: In person
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