Customer Service Incharge

3 weeks ago


Mumbai Maharashtra, India Aarti Industries Full time

Structure- SC Systems and CS_Customer Service Team 3- Job posted on- Feb 02, 2024- Employee Type- Full Time- Experience range (Years)- 4 years - 8 years- ** Order Management and Execution**:

- Timely and accurate processing of sales orders in SAP with correct delivery dates.
- Coordinating order scheduling with the planning team and providing necessary instructions to the plant and suppliers.
- Ensuring smooth container movement and document delivery to customers within defined service levels.
- ** Proactive Customer Communication**:

- Sending weekly status updates to customers, staying informed about sales forecasts, invoices, and contract balances.
- ** Customer Service and Satisfaction**:

- Meeting customer delivery targets as per service level agreements and maintaining a high Customer Satisfaction Index (CSI).
- Managing customer complaints, ensuring timely resolution, and implementing corrective actions.
- ** Cross-Functional Collaboration**:

- Collaborating with various departments including supply chain planning, plant operations, finance, transportation, logistics, and sales to resolve scheduling challenges and sustain key supply chain inputs.
- ** Outstanding Management and System Improvement**:

- Managing customer outstanding payments and escalating overdue reminders as necessary.
- Monitoring system performance, resolving customer service issues, and anticipating delivery constraints for proactive action.
- Providing oversight and direction for standard order lead-time tracking and management reporting.
- ** Post-Shipment Documentation Management**:

- Supervising the post-shipment documentation team and implementing systems to streamline processes.
- **Order Management and Execution**:

- Timely and accurate processing of sales orders in SAP with correct delivery dates.
- Coordinating order scheduling with the planning team and providing necessary instructions to the plant and suppliers.
- Ensuring smooth container movement and document delivery to customers within defined service levels.
- ** Proactive Customer Communication**:

- Sending weekly status updates to customers, staying informed about sales forecasts, invoices, and contract balances.
- ** Customer Service and Satisfaction**:

- Meeting customer delivery targets as per service level agreements and maintaining a high Customer Satisfaction Index (CSI).
- Managing customer complaints, ensuring timely resolution, and implementing corrective actions.
- ** Cross-Functional Collaboration**:

- Collaborating with various departments including supply chain planning, plant operations, finance, transportation, logistics, and sales to resolve scheduling challenges and sustain key supply chain inputs.
- ** Outstanding Management and System Improvement**:

- Managing customer outstanding payments and escalating overdue reminders as necessary.
- Monitoring system performance, resolving customer service issues, and anticipating delivery constraints for proactive action.
- Providing oversight and direction for standard order lead-time tracking and management reporting.
- ** Post-Shipment Documentation Management**:

- Supervising the post-shipment documentation team and implementing systems to streamline processes.


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