Customer Service Incharge
3 weeks ago
Structure- SC Systems and CS_Customer Service Team 3- Job posted on- Feb 02, 2024- Employee Type- Full Time- Experience range (Years)- 4 years - 8 years- ** Order Management and Execution**:
- Timely and accurate processing of sales orders in SAP with correct delivery dates.
- Coordinating order scheduling with the planning team and providing necessary instructions to the plant and suppliers.
- Ensuring smooth container movement and document delivery to customers within defined service levels.
- ** Proactive Customer Communication**:
- Sending weekly status updates to customers, staying informed about sales forecasts, invoices, and contract balances.
- ** Customer Service and Satisfaction**:
- Meeting customer delivery targets as per service level agreements and maintaining a high Customer Satisfaction Index (CSI).
- Managing customer complaints, ensuring timely resolution, and implementing corrective actions.
- ** Cross-Functional Collaboration**:
- Collaborating with various departments including supply chain planning, plant operations, finance, transportation, logistics, and sales to resolve scheduling challenges and sustain key supply chain inputs.
- ** Outstanding Management and System Improvement**:
- Managing customer outstanding payments and escalating overdue reminders as necessary.
- Monitoring system performance, resolving customer service issues, and anticipating delivery constraints for proactive action.
- Providing oversight and direction for standard order lead-time tracking and management reporting.
- ** Post-Shipment Documentation Management**:
- Supervising the post-shipment documentation team and implementing systems to streamline processes.
- **Order Management and Execution**:
- Timely and accurate processing of sales orders in SAP with correct delivery dates.
- Coordinating order scheduling with the planning team and providing necessary instructions to the plant and suppliers.
- Ensuring smooth container movement and document delivery to customers within defined service levels.
- ** Proactive Customer Communication**:
- Sending weekly status updates to customers, staying informed about sales forecasts, invoices, and contract balances.
- ** Customer Service and Satisfaction**:
- Meeting customer delivery targets as per service level agreements and maintaining a high Customer Satisfaction Index (CSI).
- Managing customer complaints, ensuring timely resolution, and implementing corrective actions.
- ** Cross-Functional Collaboration**:
- Collaborating with various departments including supply chain planning, plant operations, finance, transportation, logistics, and sales to resolve scheduling challenges and sustain key supply chain inputs.
- ** Outstanding Management and System Improvement**:
- Managing customer outstanding payments and escalating overdue reminders as necessary.
- Monitoring system performance, resolving customer service issues, and anticipating delivery constraints for proactive action.
- Providing oversight and direction for standard order lead-time tracking and management reporting.
- ** Post-Shipment Documentation Management**:
- Supervising the post-shipment documentation team and implementing systems to streamline processes.
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Territory Sales Incharge
4 weeks ago
mumbai, India National Plastic Industries Limited Full timeCompany DescriptionNational Plastic Industries Limited is a leading manufacturer and exporter of innovative homeware products, including plastic furniture. With over 60 years of experience, National Plastic Industries has established itself as a market leader in the industry. Our high-quality products, wide range of options, and excellent customer...
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Territory Sales Incharge
4 weeks ago
Mumbai, India National Plastic Industries Limited Full timeCompany Description National Plastic Industries Limited is a leading manufacturer and exporter of innovative homeware products, including plastic furniture. With over 60 years of experience, National Plastic Industries has established itself as a market leader in the industry. Our high-quality products, wide range of options, and excellent customer...
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Territory Sales Incharge
4 weeks ago
Mumbai, India National Plastic Industries Limited Full timeCompany Description National Plastic Industries Limited is a leading manufacturer and exporter of innovative homeware products, including plastic furniture. With over 60 years of experience, National Plastic Industries has established itself as a market leader in the industry. Our high-quality products, wide range of options, and excellent customer...
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Warehouse Incharge
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Store Incharge
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Customer Service
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4 weeks ago
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Customer Service Executive
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Customer Service Incharge
4 weeks ago
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Customer Service Associate
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SMT Incharge
3 weeks ago
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Customer Service
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Nurse Incharge
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