Customer Service Representative

5 months ago

Mumbai, India Talent Source Full time

**Responsibilities**:

- Records all data provided by the customer in the systems, in order to make sure that the signaled issue will be solved; takes all and any relevant pieces of information in order to help solving the case, making sure the field engineers who are going to contact / visit the customer will be informed correctly and as rapidly as possible
- Support Carestream Engineers who need to process an escalation with level 2 specialists on radiographic equipment. Understand and interpret customers’ needs.
- Identify issues and determine the best action to solve these within the department guidelines.
- Deliver customer satisfaction, internal as well as external, straining continuously to improve the service/products we provide.
- Convey relevant information regarding the success of the case efficiently and clearly in order to repair and solve customers’ doubts.
- Efficient multi-tasking management. o Respond any questions on the status of a service call, account or equipment.
- Provide details on the dispatch process regarding customers’ equipment and/or complaints on service accounts.
- Follow up meticulously on open cases by L1 agents until fully closed.

**Job Types**: Full-time, Permanent

**Salary**: ₹800,000.00 - ₹900,000.00 per year

**Benefits**:

- Commuter assistance

Schedule:

- Evening shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Shift allowance

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 3 years (required)
- Customer service: 2 years (required)

**Language**:

- English (required)

Work Location: In person

**Speak with the employer**
+91 9131329141

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