Customer Engagement Coordinator

3 weeks ago


Kochi, India Gratis Group of Companies Full time

**Position Overview**:
**Key Responsibilities**:

- Build and maintain strong relationships with customers by providing personalized assistance and addressing their needs in a timely and professional manner.
- Coordinate customer engagement activities, including welcome calls, follow-up communications, and customer satisfaction surveys.
- Collaborate with internal teams, including sales, marketing, and support, to ensure alignment with customer needs and objectives.
- Assist in the development and implementation of customer engagement strategies and initiatives to drive loyalty and retention.
- Proactively identify opportunities to enhance the customer experience and recommend improvements to processes and procedures.
- Maintain accurate records of customer interactions and transactions in CRM software.
- Monitor customer satisfaction metrics and provide regular reports and updates to management.
- Stay informed about company products/services and industry trends to effectively address customer inquiries and concerns.
- Handle escalated customer issues with empathy and professionalism, striving to achieve a resolution that meets or exceeds customer expectations.
- Continuously seek ways to improve customer engagement processes and optimize efficiency and effectiveness.
- Maintain confidentiality of sensitive customer information and adhere to company policies and procedures.

**Job Types**: Full-time, Permanent

**Salary**: ₹15,000.00 - ₹25,000.00 per month

Schedule:

- Day shift

**Experience**:

- total work: 2 years (required)

**Language**:

- English (required)
- Hindi (required)

Ability to Commute:

- Kochi, Kerala (required)

Ability to Relocate:

- Kochi, Kerala: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9539248877

Application Deadline: 20/02/2024
Expected Start Date: 01/03/2024



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