Social Media Blended Process
1 week ago
**Roles and Responsibilities**
**Greetings from KVC CONSULTANTS LTD.**
We are looking for people with min 2 years of Social Media experience for a Travel Company based out of Gurgaon
-**:
- Monitor, connect, converse, engage, and resolve customer queries/complaints received on social channels.
- To understand and adhere to social media etiquette and response times.
- To monitor and report on feedback and online reviews.
- Manage and coordinate escalated issues with appropriate stakeholders
**Eligibility**:
- 2+ years customer service experience, with at least 2 years handling Social Media customer service/ORM
**Educational Qualification**:
**Any Graduate**
**Excellent verbal and written communication skills**
**Should have experience with social media.**
**Compensation**: upto 7LPA**Shift**:247**Work Days**:5 days working with 2 days rotational offs**Job location: Gurgaon**
**To get your telephonic interview scheduled kindly call our expert H.R.'s or WhatsApp "Customer Care Gurgaon on the given numbers**
- **Simran 9821182647**:
- **Srishti 9628373766**:
- **Khushi 9821182651**
NO PLACEMENT CAHRGES#Regards,- HR team- KVC CONSULTANTS LTDPF // ESIC Benefits & CABSRole:
Non Voice - Other
- Salary:
4.5-7 Lacs P.A.
- Industry:
Travel & Tourism
- Department:
Customer Success, Service & Operations
- Role Category:
Non Voice
- Employment Type:
Full Time, Permanent
- Key Skills
Social Media
Content moderation
Ticketing
Non voice
Twitter
Majorel
Riya Business
Moderator
Make My Trip
Go First
hotel booking
Sterling Wings
hospitality
Chat
WNS
Facebook
Whatsapp
Agado
Genpact
Thomas Cook
SOTC
Travel
Go ibibo
Content
IGT
EXL
Instagram
Praxis
Galileo
Voice
Skills highlighted with ‘‘ are preferred
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