Telecaller

7 months ago

Kollam, India Xtra G Club Pvt Ltd Full time

**Job Requirements**:

- **Communication Skills**: Excellent verbal communication skills to effectively interact with customers over the phone.
- **Listening Skills**: Ability to actively listen to customer inquiries or concerns and provide appropriate responses.
- **Persuasion Skills**: Capability to persuade potential customers to purchase products or services offered by the company.
- **Product Knowledge**: Understanding of the products or services offered by the company to effectively communicate their features and benefits to customers.
- **Patience and Empathy**: Ability to handle customer inquiries or complaints with patience and empathy, ensuring a positive customer experience.
- **Telephone Etiquette**: Familiarity with telephone etiquette, including proper greeting, tone of voice, and closing techniques.
- **Computer Skills**: Basic computer skills to enter customer information accurately into the company's database or CRM system.
- **Time Management**: Capacity to manage time effectively to make a high volume of calls while maintaining quality standards.
- **Resilience**: Ability to handle rejection or objections from customers and maintain motivation to achieve sales targets.
- **Adaptability**: Flexibility to adapt to changes in scripts, sales strategies, or customer requirements as necessary.

**Responsibilities**:

- **Making Outbound Calls**: Initiating outbound calls to potential customers to promote products or services offered by the company.
- **Handling Inbound Calls**: Receiving inbound calls from customers inquiring about products or services, providing information, and resolving inquiries or complaints.
- **Lead Generation**: Generating leads by identifying potential customers through cold calling or following up on leads from marketing campaigns.
- **Maintaining Records**: Recording details of customer interactions, inquiries, or complaints accurately in the company's database or CRM system.
- **Follow-up**: Following up with customers to ensure satisfaction with products or services purchased and addressing any additional needs or concerns.
- **Adhering to Scripts**: Following predefined scripts or sales pitches provided by the company while making outbound calls to maintain consistency and effectiveness in communication.
- **Meeting Targets**: Meeting or exceeding daily, weekly, or monthly sales targets set by the company.
- **Continuous Learning**: Staying updated on product knowledge, sales techniques, and industry trends to improve performance and achieve sales objectives.

Pay: ₹13,000.00 - ₹15,000.00 per month

Schedule:

- Day shift

Supplemental pay types:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- total work: 2 years (required)

**Language**:

- English (required)

Work Location: In person

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